ALIEU BAH
Halifax,NS
Summary
Trained in passport and permits processing. Stays calm and deals with various types of applicants through long hours of meticulous work. Motivated professional with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable administrative officer with strong ability in office job. Offering good communication and listening skills. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level administrative position to help launch career while achieving company goals. Responsible and motivated professional ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Fantastic at using Software for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Passport Officer
The Gambia Immigration Department
BANJUL, BANJUL CITY COUNCIL
11.2022 - Current
- Verified the authenticity of passports and other travel documents
- Assessed applications for citizenship based on eligibility criteria
- Audited files to ensure they met departmental requirements
- Recorded meeting minutes for distribution to officials and staff members
- Conducted investigations into fraudulent activities related to passports or visas
- Issued emergency travel documents where necessary
- Processed applications for new, renewed, or replacement passports
- Verified application data and account information against legal documentation to determine accuracy and integrity
- Maintained a secure environment for the handling of confidential documents
- Updated databases with details of issued passports or visas
- Reviewed and updated existing procedures in line with changes in legislation
- Advised customers on requirements for obtaining a passport or visa
- Provided customer service in person and over the telephone
- Responded promptly to customer enquiries regarding passport services
- Monitored passport production process ensuring quality standards were met
- Recorded vital and fiscal records and accounts
- Issued public notification of official activities or meetings to public
- Wrote error-free and professional correspondence on behalf of court system
- Issued public notification of official meeting and activities
- Researched international laws governing visa issuance and border control policies
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed
- Verified document authenticity to process license application
- Ensured all documentation was kept up to date and compliant with policy regulations
- Evaluated applications and assessment results to determine eligibility and acceptance
- Implemented security measures when handling sensitive materials
- Assisted with processing visa requests and issuing visas as required
- Prepared reports outlining statistics relating to passport activity within the region
- Performed identity checks using facial recognition technology
- Completed data entry into relevant systems to ensure accurate record keeping
- Checked passport applications against records to ensure accuracy of information provided
- Tracked exhibits admitted during court hearings and updated documentation
- Prioritized and organized tasks to efficiently accomplish service goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delivered products to customer locations on time
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Planned and completed group projects, working smoothly with others
- Identified needs of customers promptly and efficiently
- Recognized by management for providing exceptional customer service
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked with cross-functional teams to achieve goals
- Collaborated with others to discuss new opportunities
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
- Assisted with customer requests and answered questions to improve satisfaction
- Displayed strong telephone etiquette, effectively handling difficult calls.
Administration, Fleet and Logistics Management
UNITED NATIONS
Bamako, GAO
11.2020 - 11.2022
- Implemented inventory control measures to safeguard sensitive items and equipment
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation
- Managed movement, sorting and loading of supplies to keep deliveries on schedule
- Explained proposed solutions to customers and management through oral presentations and written proposals
- Directed team activities by establishing task priorities and providing guidance
- Supported development of training materials and technical manuals for new team members
- Monitored regular maintenance and protection of project infrastructures and equipment
- Monitored compliance with safety regulations and quality standards during transport operations
- Oversaw loading and unloading activities at warehouses and distribution centers
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues
- Developed action plans with driving personnel to reduce service failure
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes
- Relayed information between drivers and recipients regarding ETA and potential delays
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently accomplish service goals
- Modified existing software systems to enhance performance and add new features
- Displayed strong telephone etiquette, effectively handling difficult calls
- Completed day-to-day duties accurately and efficiently
- Planned and completed group projects, working smoothly with others
- Worked with cross-functional teams to achieve goals
- Maintained schedule of class assignments to meet deadlines
- Exceeded customer satisfaction by finding creative solutions to problems
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Risk Analyst
FRONTEX
BANJUL, BANJUL CITY COUNCIL
05.2016 - 11.2020
- Collaborated with various departments within the organization to ensure effective implementation of risk mitigation strategies
- Acquired risk-related data from external and internal resources
- Created dashboards for tracking metrics associated with operational risks
- Reviewed portfolios, identifying risk factors, and determined methods to alleviate delinquencies
- Maintained databases containing information about current and past risks
- Compiled and submitted regular reports to update senior management on operations and progress
- Participated in division safety and security meetings and joint safety task force meetings
- Prepared reports highlighting key findings from risk assessment activities
- Developed and documented risk management systems
- Monitored risk assessments and assessed validity using industry-specific methods
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks
- Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases
- Analyzed reporting strategies and data to create educational programs
- Managed and executed risk management projects to determine deficiencies and appropriate corrective actions
- Devised and executed contingency plans to maintain operational continuity during events such as data backup and cross-training
- Performed statistical analyses to identify trends, variations, patterns and insights
- Documented and reported on key risks and recommended mitigation strategies
- Monitored changes in regulatory environment and assessed its impact on risk profile
- Used Excel pivot tables, charts and reports to break down and analyze information
- Investigated suspicious transactions as part of fraud prevention efforts
- Tracked emerging trends in the industry related to potential risks
- Conducted investigations and took appropriate actions to resolve concerns
- Identified discrepancies in data that could lead to potential risk exposures
- Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities
- Implemented procedures for monitoring and controlling operational risks
- Lead and executed risk management projects to identify deficiencies and possible corrective actions
- Advised senior management on appropriate actions based on results from analyses
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked with cross-functional teams to achieve goals
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently accomplish service goals.
Administration Officer
The Gambia Immigration Department
Banjul, The Gambia
10.2004 - 05.2020
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation
- Developed and implemented effective office procedures to ensure smooth running of the organization
- Encouraged and improved cross-department internal communication
- Maintained accurate records of employee attendance data using HR software applications
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives
- Reserved and managed meeting room availability
- Researched and developed administrative policies, procedures and guidelines to facilitate operations
- Received and distributed mail, letters and packages
- Scheduled service and changed and ordered toner to keep printers and copiers functioning
- Generated weekly reports detailing progress made against set targets or objectives
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members
- Coordinated the recruitment process from initial job advertisement through to interviewing candidates
- Assisted organizational efforts by filing, entering data and answering phones
- Organized meetings and conferences for internal staff members, as well as external stakeholders
- Translated directives into actionable initiatives to improve specific operational segments
- Organized team building activities for employees across various departments
- Assisted team with timely and accurate administrative work covering multiple remote sites
- Scheduled regular maintenance checks on office equipment such as computers or printers
- Produced detailed minutes of meetings for circulation to relevant personnel
- Set appointments and managed meeting schedule
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks
- Provided HR administrative assistance to management team
- Responded to queries raised by customers via email or social media channels in a professional manner
- Coordinated support to facilitate general office operations
- Created reports using advanced data management and software skills
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance
- Achieved timeline and quality targets when organizing large volume of records
- Updated and successfully cleared high volume of files daily with reliable accuracy
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders
- Maintained positive working relationship with fellow staff and management
- Maintained updated knowledge through continuing education and advanced training
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Social Worker
Department of Social Welfare
Gambia
09.2010 - 09.2012
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for selfadvocacy.
- Reduced recidivism rates among at-risk youth by providing targeted interventions focused on skill-building, pro-social activities, and positive role modeling.
Business Manager
Gambia Electrical Company Limited
Gambia
01.2001 - 12.2003
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
Education
Bachelor of Science Political Science -
UNIVERSITY OF THE GAMBIA
08.2020
Diploma In Social Work - Social Worker
SoS RMATC/UTG
Gambia 09.2012
Diploma In Business Management - Business Management
West African International Institute
Gambia07.2009
Skills
- Data Verification
- Document Preparation
- Public Service
- Data Entry
- File Management
- Records Maintenance
- Meeting Preparation
- Problem-Solving Abilities
- Document Verification
- Report Preparation
- Customer Service
- Document Management
- Office Management
- Records Management
- Schedule Management
- Activity Coordination
- Risk Management Expertise
- Staff Scheduling
- Dispute Resolution
- Examination Administration
- Document Review
- Professional Correspondence
- Professionalism and Integrity
- Stress Tolerance
- Data entry proficiency
- Policy Knowledge
- Accuracy and Precision
- Background Checks
- Cross-cultural sensitivity
- Application processing
- Filing systems
- Problem-solving abilities
- Money Handling
- Researching skills
- Court Procedures
- Policy analysis
- Purchasing
- Payment Collection
- Application Review
- Examination administration
- Proficient in Software
- Database Management
- Court processes
- Bank Deposits
- Public Policy
- Contract Administration
- City personnel supervision
Languages
English
Full Professional
French
Limited Working
Fullani
Native or Bilingual
Certification
- Bachelor's degree
- Diploma in social work
- Diploma in personnel management
- Certificate in human resource management
Activities
I am well rounded person
Can work in every environment
Volunteer Experience
- Gambia Social Workers Association, Police/Immigration Officer
- Peacekeeper
References
References available upon request.
Timeline
Passport Officer
The Gambia Immigration Department
11.2022 - Current
Administration, Fleet and Logistics Management
UNITED NATIONS
11.2020 - 11.2022
Risk Analyst
FRONTEX
05.2016 - 11.2020
Social Worker
Department of Social Welfare
09.2010 - 09.2012
Administration Officer
The Gambia Immigration Department
10.2004 - 05.2020
Business Manager
Gambia Electrical Company Limited
01.2001 - 12.2003
Bachelor of Science Political Science -
UNIVERSITY OF THE GAMBIA
Diploma In Social Work - Social Worker
SoS RMATC/UTG
Diploma In Business Management - Business Management
West African International Institute