Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Rose

Halifax

Summary

I am a graduate from Acadia University with a degree in Bachelor Business Administration (BBA) with a major in Employment Relations. For the past 10 years I have collaborated directly with customers and clients in my employment opportunities where I have provided exceptional client service. I have delivered high impact work while maintaining the integrity of the programs I worked with, Nova Scotia Provincial Government at Access Nova Scotia and most recently worked as a Passport Officer with Employment and Social Development Canada (ESDC). I have a vast knowledge of the Canadian Passport policies, procedures and legislative guidelines which contributes to my achievement of maintaining high priority work goals. I thrive in a fast-paced setting as I can readily adapt to changing environments all while maintaining positive end target results for overall success. I believe I have the skills for achieving positive resolutions which helps facilitate a collaborative effort between internal and external partners. I am committed to lifelong learning and strive to go beyond to contribute and help enable continuous improvement for myself and for client service. I run my own hockey camp called Rose Hockey Club (RHC). This has me keeping track of money, scheduling ice times, paying for said ice times, creating practice plans, ensuring that each player receives the best aid in becoming a better player.

Overview

5
5
years of professional experience

Work History

Passport Officer

Government Of Canada
03.2022 - 06.2025
  • Maintained accurate records of all processed applications, ensuring data integrity for future reference and auditing purposes.
  • Enhanced passport application processing by implementing efficient organizational systems and managing workflow.
  • Implemented quality control measures throughout the application process by cross-checking details for accuracy and consistency before final submission or approval was granted.
  • Updated knowledge regularly on immigration laws, regulations, policies, and procedures relevant to passport issuance to ensure compliance at all times.

Hockey Coach

Bedford Minor Hockey
05.2023 - Current
  • Established a strong, cohesive team culture by fostering open communication and promoting teamwork among players.
  • Increased player skill levels through individual coaching sessions tailored to their strengths and weaknesses.
  • Promoted sportsmanship among players by modeling respectful behavior toward opponents and officials at all times.
  • Educated novice hockey players in gameplay and skating.

Customer Service Representative (Clerk 3)

Nova Scotia Government
04.2020 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Business Administration (BBA) - Employment Relations

Acadia University

Skills

  • Professionalism and integrity
  • Document verification
  • Data entry proficiency
  • Accuracy and precision
  • Application processing
  • Teamwork
  • Customer service
  • Problem-solving
  • Excellent communication
  • Multitasking Abilities
  • Verbal communication

Timeline

Hockey Coach

Bedford Minor Hockey
05.2023 - Current

Passport Officer

Government Of Canada
03.2022 - 06.2025

Customer Service Representative (Clerk 3)

Nova Scotia Government
04.2020 - 03.2022

Bachelor Business Administration (BBA) - Employment Relations

Acadia University
Brandon Rose