Nicolas Mauro
Edmonton,Alberta
Summary
Hardworking job seeker who is experienced in a various facets of customer/client relationships and service. Passionate about economics, data analytics and eager to learn more in a professional environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Box Office Agent
Oilers Entertainment Group
Edmonton, AB
08.2023 - Current
- Streamlined ticket purchasing process for patrons through effective communication of showtimes, pricing options, and seating availability.
- Managed cash/credit transactions accurately, ensuring timely deposits, and accurate daily reconciliation reports.
- Queried a CRM database to aid customers' access and transfer of tickets.
- Resolved customer complaints and concerns promptly, maintaining positive relationships with patrons, and fostering repeat business.
Service Coordinator
Blackstone Repair Services
Edmonton, AB
05.2024 - 08.2024
- Organized transportation schedules to ensure prompt delivery for Blackstone.
- Managed inventory and scheduling for project materials.
- Amended timelines within task management software.
- Contributed to project oversight involving inspection test plans and routing.
Assistant Hockey Coach
Knights Of Columbus Hockey Club
Edmonton, AB
09.2022 - 03.2023
- Developed training methods to build skills for different ages and ability levels.
- Coached established players in game strategy and techniques for better offense and defense.
- Coordinated individualized and group instruction for hockey players aspiring to advance abilities.
- Formed strong relationships with players and parents to foster a positive team environment.
Education
Bachelor of Commerce - Business Technology Management, Computer Science
University of Alberta
Edmonton, AB04.2026
High School Diploma -
Archbishop O'leary High School
Edmonton, AB06.2022
Skills
- Financial Accounting
- Managerial Accounting
- Management Science
- Economics
- Statistics
- Finance
- Computing Science
- Database Management
- Operations Management
- Predictive Business Analytics
Accomplishments
- Rutherford Scholarship (2020-2022)
- Orest Korbutt Memorial Scholarship (2022)
- Accepted into University of Alberta's Bachelor of Commerce program (2023)
Certification
Standard First Aid (CSA Intermediate) - Level C CPR and AED March 2020
Other Skills
- Microsoft Excel
- Python
- Tableau
- MySQL
- R
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Service Coordinator
Blackstone Repair Services
05.2024 - 08.2024
Box Office Agent
Oilers Entertainment Group
08.2023 - Current
Assistant Hockey Coach
Knights Of Columbus Hockey Club
09.2022 - 03.2023
Bachelor of Commerce - Business Technology Management, Computer Science
University of Alberta
High School Diploma -
Archbishop O'leary High School
Similar Profiles
Jordyn SimpsonJordyn Simpson
Event Coordinator at Oilers Entertainment GroupEvent Coordinator at Oilers Entertainment Group
MICHELLE FAUVELLEMICHELLE FAUVELLE
FAN EXPERIENCE HOST at Oilers Entertainment GroupFAN EXPERIENCE HOST at Oilers Entertainment Group
Cayla InmanCayla Inman
Fan Experience Host at Oilers Entertainment GroupFan Experience Host at Oilers Entertainment Group