Cayla Inman
Edmonton,AB
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating events and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Fan Experience Host
Oilers Entertainment Group
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced guest satisfaction by promptly addressing concerns and providing accurate information.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Provided support to guests in a fast paced environment.
- Maintained confidentiality.
- Ensured guest safety.
Photographer
Avonlea Photography Studio/ Sep Digital
10.2021 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
Food Service Worker
Dairy Queen Grill & Chill
07.2022 - 11.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Server
The Canadian Icehouse
05.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Criminal Justice
Macewan University
Edmonton, Ab09-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Guest relations
- Guest feedback
- Strong interpersonal skills
- Greeting guests
- Interactive communication skills
- Phone etiquette
- Complaint handling
Timeline
Fan Experience Host
Oilers Entertainment Group
08.2024 - Current
Food Service Worker
Dairy Queen Grill & Chill
07.2022 - 11.2023
Server
The Canadian Icehouse
05.2022 - 11.2022
Photographer
Avonlea Photography Studio/ Sep Digital
10.2021 - Current
Bachelor of Arts - Criminal Justice
Macewan University
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