MICHELLE FAUVELLE
Edmonton,CA-AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
FAN EXPERIENCE HOST
Oilers Entertainment Group
07.2022 - Current
- Maintain energy and enthusiasm in fast-paced environment.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Trained in Section Host (usher), ticket scanning, metal detector at gates, crowd control; other positions as required during concerts and other events
- Make "I remember moments" for fans
- Work flexible hours; evening, weekend, and holiday shifts.
- Cover shifts for Oilers, Oil Kings, concerts, other events such as WWE, Juno awards, World Juniors, stand-up comedy, Rodeo events
PHARMACY CASHIER
Dolar Drugs
01.2022 - 07.2022
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Enforced compliance with provincial and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, and lottery products.
CASHIER SUPERVISOR
TGP (The Grocery People)
03.2021 - 12.2021
- Worked in customer service, also selling lotto and tobacco
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Scanned customer purchases, ensuring accurate pricing and establishing rapport with customers through excellent interpersonal skills
- Monitored self-checkout systems and provided assistance or intervention where required
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking
- Maintained current knowledge of store promotions and highlighted sales to customers
- Designed employee work schedules to address complete operational needs
Veterinary Receptionist
Rideau Veterinary Clinic
11.2017 - 06.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped patients complete necessary medical forms and documentation.
- Assisted with pre-surgery prep for patients, feeding pets, cleaning kennels, sterilizing surgical instruments in auto-clave
Kindergarten Educational Assistant
Grand Erie District School Board
09.2016 - 06.2017
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Served as recess-monitor to ensure students were in specified areas, and to supervise play structures.
- Accompanied class on field trips, assemblies and other events
- Responsible for taking each student for individual reading sessions, to assist with their early reading skills and pronounciation
Store Manager
Centre St. Convenience
07.2015 - 09.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for recruiting, hiring and training of team members.
Education
Diploma - Office Administration-Medical
Loyalist College of Applied Arts And Technology
Belleville, ON08.2017
Certificate - Veterinary Office/Assistant
Loyalist College of Applied Arts And Technology
Belleville, ON05.2010
Diploma - Tourism -Travel Studies
Loyalist College of Applied Arts And Technology
Belleville, ON04.1998
Skills
- Team Leadership
- Schedule Coordination
- Microsoft Outlook, Word and Excel
- Typing speed 52wpm
- Excellent time management skills
- Retail platforms
- Customer Relations
- Cash Handling
- Administrative support
- Complaint resolution
- Staff Management
- Processes And Procedures
- Scheduling
- Conflict Resolution
Timeline
FAN EXPERIENCE HOST
Oilers Entertainment Group
07.2022 - Current
PHARMACY CASHIER
Dolar Drugs
01.2022 - 07.2022
CASHIER SUPERVISOR
TGP (The Grocery People)
03.2021 - 12.2021
Veterinary Receptionist
Rideau Veterinary Clinic
11.2017 - 06.2018
Kindergarten Educational Assistant
Grand Erie District School Board
09.2016 - 06.2017
Store Manager
Centre St. Convenience
07.2015 - 09.2016
Diploma - Office Administration-Medical
Loyalist College of Applied Arts And Technology
Certificate - Veterinary Office/Assistant
Loyalist College of Applied Arts And Technology
Diploma - Tourism -Travel Studies
Loyalist College of Applied Arts And Technology
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