Braxton Heard
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Fan Experience Tech Host
Intuit Dome
Inglewood, CA
03.2026 - Current
- Deliver a world-class fan experience by welcoming guests and embodying the organization’s service culture standards.
- Create positive first impressions and memorable guest interactions through proactive customer engagement.
- Maintain compliance with Fan Experience department policies to support a safe, inclusive, and enjoyable workplace environment.
- Utilize venue technology and company equipment efficiently to perform daily operational responsibilities.
- Communicate company policies, programs, and procedures using a clear, customer-focused and solution-oriented approach.
- Collaborate with team members and engaged diverse audiences through open, effective communication.
- Assist guests with wayfinding and event information by maintaining expert knowledge of venue layout, seating sections, attractions, personnel, and emergency procedures.
- Ensure ticketing and access integrity through accurate ticket verification and access control systems.
- Support accessibility initiatives by implementing current accessibility standards and assisting guests with diverse needs.
- Execute responsibilities safely, professionally, and ethically while adhering to company guidelines.
- Support ticket redemption operations and technology adoption to enhance entry efficiency and guest experience.
- Performed additional operational duties as assigned to support event success.
Instacart Shopper
Instacart
United States
07.2021 - 03.2026
- Accept, manage, and complete orders through the Instacart Shopper app.
- Navigate grocery stores, select high-quality items, and find replacements if needed.
- Communicate with customers via the app regarding changes or substitutions.
- Purchase items using the Instacart payment card and deliver them to the customer's doorstep.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Senior Account Manager
Enterprise Mobility
Huntington Park, CA
02.2024 - 11.2025
- Assist in branch sales and marketing efforts to increase the customer base and branch revenue.
- Prospect and target accounts to develop new business relationships, including securing referrals.
- Sell optional protection products, truck features and benefits, and additional equipment.
- Conduct initial and follow-up fact-finds, presentations, and closing meetings with our accounts.
- Create custom business solutions to facilitate closing the sale.
- Build and maintain relationships with decision makers.
- Provide a high level of customer service by assisting customers with their truck rental needs.
Verifications Advocate
Carvana
Tempe, AZ
10.2021 - 01.2022
- Interact on the phone, receiving inbound calls coming from the customer at times, and also making outbound calls to the customer.
- Thoroughly working through financial casework, where accuracy and speed and paramount.
- Data extraction from critical underwriting documents.
- Review and verify sensitive materials such as vehicle titles, income documentation, and customer driver's licenses.
- Partner with financial institutions when necessary, verifying funds available for purchase.
- Guide the customer through financing terms and payment conditions, as needed.
- Collaborate with internal departments such as Titles/Registration, Technical Support, Financial Operations, and other key Carvana departments.
- Demonstrating integrity in every situation, creating trusting relationships with customers, peers, and leaders.
- Be forward-thinking in your customer interactions, anticipating their needs, and next steps.
- Multitasking and prioritizing with the swiftness of a ninja.
- Embracing new challenges every day. Being adaptable and flexible is critical!
- Follow up on items…and follow up…and follow up again, just because you weren’t sure the first two times.
- Zagging forward by identifying how we can improve and streamline our business processes.
University Counselor
Grand Canyon Education, Inc.
Phoenix, Arizona, United States
11.2020 - 09.2021
- Counsels continuing students and/or parents regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing), provides assistance to continuing students regarding policies and procedures and ensures students’ progress through programmatic milestones.
- Collects all required paperwork and documents for progression requirements and selected payment options (including financial aid reapplication).
- Financially clears students, ensuring all matters are appropriately attended to well in advance of a course start, incorporating funding strategies as needed to keep students in attendance, progressing toward their scheduled graduation date.
- Ensures all matters or issues related to academic compliance are attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed, to keep students in attendance, progressing toward their scheduled graduation date.
- Monitors student schedules to ensure only applicable courses related to degree are selected and satisfactory academic performance is achieved.
- Serves as a student advocate to navigate through university policy and procedure.
- Works closely with cross functional and support departments to update student information and to resolve student issues.
- Adheres to all University and/or DOE policies, procedures and compliance guidelines.
Education
Bachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZ04-2018
Skills
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Marketing
- Sales professional
- Multitasking and adaptability
- Administrative tasks
- Client relationships
Languages
English
Honors-Awards
POSSE Scholarship Nominee, Grand Canyon University Student Worker Appreciation Award, Honor High School Graduate
Timeline
Fan Experience Tech Host
Intuit Dome
03.2026 - Current
Senior Account Manager
Enterprise Mobility
02.2024 - 11.2025
Verifications Advocate
Carvana
10.2021 - 01.2022
Instacart Shopper
Instacart
07.2021 - 03.2026
University Counselor
Grand Canyon Education, Inc.
11.2020 - 09.2021
Bachelor of Science - Business Administration And Management
Grand Canyon University