MICHELLE FAUVELLE
Delhi,ON
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
16
16
years of professional experience
Work History
HALL OF FAME HOST/FAN EXPERIENCE HOST
Oilers Entertainment Group
2022.07 - 2026.03
- Managed high-pressure situations with composure, overseeing large parties and unexpected events during busy shifts to ensure seamless guest experiences.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with event planners to execute private functions successfully, enhancing guest satisfaction and contributing to positive event outcomes.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Trained new hosts on operational procedures and customer service standards, ensuring consistent adherence to quality expectations.
VISITOR EXPERIENCE
Explore Edmonton
2024.07 - 2025.09
- Assisted guests with entry to festival grounds through friendly screening and efficient bag checks.
- Facilitated entry for guests at K-Days Entrance Gate in 2024
- Monitored entry points to prevent prohibited items from accessing festival grounds.
- Collaborated with team members to enhance service quality and guest satisfaction.
- Demonstrated an understanding of crowd dynamics, individual behavior, and safety concerns, and took appropriate action or reported as necessary
PHARMACY CASHIER/FILE MAINTENENCE
Dolar Drugs
2022.01 - 2022.07
- Balanced cash drawer at end of each shift with accuracy, ensuring financial integrity.
- Managed file maintenance by verifying items in computerized inventory and confirming correct pricing and tags.
- Ensured accuracy with lottery terminal during sales and processing, instructing staff on compliance with AGLC regulatory standards.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
FRONT END LEAD SUPERVISOR
TGP (The Grocery People)
2021.01 - 2021.12
- Managed cashier schedules during peak hours to maximize checkout line efficiency.
- Collaborated with department supervisors on cross-training initiatives to enhance store flexibility during busy periods.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Managed file maintenance for the store, ensuring all tags and signage were current and displayed for best visibility for our customers.
- Maintained procedures and inventory for lottery terminal and cigarette sales in compliance with AGLC regulations.
- Executed daily deliveries of groceries and pharmacy items to ensure timely service for customers.
EDUCATIONAL ASSISTANT
Grand Erie District School Board
2016.09 - 2017.06
- Provided one-on-one support for students with special needs, enabling them to achieve their full potential within inclusive classroom setting.
- Collaborated with educational assistants to create effective strategies that enhanced student achievement.
- Assisted teacher in preparing instructional materials and displays that facilitated engaging learning environments.
- Demonstrated skills and activities for students, fostering understanding and alleviating teacher workload.
- Ensured safe learning environment by monitoring students during recess, lunch breaks, and field trips.
DEPARTMENT MANAGER
Walmart
2015.05 - 2016.09
- Optimized scheduling practices to ensure adequate staffing during peak hours while supporting employee satisfaction and budget adherence.
- Reduced customer wait times by implementing efficient scheduling system for vehicle service appointments.
- Maintained calm and professionalism while addressing unhappy or angry customers to enhance customer satisfaction.
- Managed product inventory by tracking stock levels and placing orders for necessary items.
- Achieved superior results in the execution of planograms and visual merchandising standards, leading to increased sales conversions.
STORE MANAGER
Centre St. Convenience
2010.07 - 2012.03
- Managed daily operations to ensure smooth store functioning, fostering a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reviewed and verified payroll submissions for accuracy, ensuring compliance with company policies.
- Coordinated vendor relationships and streamlined ordering and inventory processes to enhance stock availability.
Education
Certificate - Health Records Clerk
Loyalist College of Applied Arts And Technology
Belleville, ON2017-08
Diploma - Office Administration-Medical
Loyalist College of Applied Arts And Technology
Belleville2017-08
Certificate - Hospital Ward Clerk (Unit Clerk)
Loyalist College of Applied Arts And Technology
Belleville, ON2017-08
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
Tottenham, ON1996-06
Skills
- Event Logistics
- Crowd Management
- Guest relations
- Safety protocols
- Retail Operations/Scheduling
- Inventory Control
- Microsoft Office Suite
- Time management
- Team Leadership
- Communication
- Opening and closing procedures
- POS system proficiency
Certification
- ProServe, AGLC, Expiry August 2029
- ProTect, AGLC, Expiry August 2029
- SellSafe, AGLC, Expiry August 2029
- Lotto Learn, AGLC, Expiry July 2026
- Standard First Aid, level A/CPR, expiry April 2028
- ***Top 3 are Alberta equivalent for Smart Serve***
Hobbies
In my spare time, I enjoy spending time with my children, reading, knitting and browsing local farmers markets and thrift stores.
Volunteer
CANADIAN COUNTRY MUSIC AWARDS (CCMA) VOLUNTEER
Edmonton, AB; September 2024
-Registration & Administration @ JW Marriott
-Songwriter's Session (Hailey Benedict, Jason Blaine, Tony Stevens) @ Allard Hall- MacEwan University
-CCMA House @ Cook County Saloon
-CCMA Gala & Hall of Fame Ceremony @ Edmonton Convention Centre
Languages
English
Timeline
VISITOR EXPERIENCE
Explore Edmonton
2024.07 - 2025.09
HALL OF FAME HOST/FAN EXPERIENCE HOST
Oilers Entertainment Group
2022.07 - 2026.03
PHARMACY CASHIER/FILE MAINTENENCE
Dolar Drugs
2022.01 - 2022.07
FRONT END LEAD SUPERVISOR
TGP (The Grocery People)
2021.01 - 2021.12
EDUCATIONAL ASSISTANT
Grand Erie District School Board
2016.09 - 2017.06
DEPARTMENT MANAGER
Walmart
2015.05 - 2016.09
STORE MANAGER
Centre St. Convenience
2010.07 - 2012.03
Certificate - Health Records Clerk
Loyalist College of Applied Arts And Technology
Diploma - Office Administration-Medical
Loyalist College of Applied Arts And Technology
Certificate - Hospital Ward Clerk (Unit Clerk)
Loyalist College of Applied Arts And Technology
High School Diploma -
St. Thomas Aquinas Catholic Secondary School