Jordyn Simpson
Edmonton
Summary
Dynamic and detail-oriented event management professional with over 3 years of experience coordinating and executing events in a high-capacity arena environment. Proven expertise in managing diverse events, including sporting events, corporate events, and community programs, ensuring seamless operations and exceptional guest experiences. Skilled in logistics planning, vendor coordination, and cross-department collaboration to deliver results that align with organizational goals. Recognized for strong communication and problem-solving abilities, with a track record of enhancing operational efficiency and fostering positive relationships with clients, staff, and stakeholders. Passionate about creating memorable experiences with lasting effects.
Overview
6
6
years of professional experience
Work History
Event Coordinator
Oilers Entertainment Group
05.2023 - Current
- Develop detailed event plans, layouts, and timelines, ensuring all logistical and operational details are clearly communicated to stakeholders.
- Oversee the execution of event elements, including promotions, contests, activations, pre-event programming, and entertainment.
- Build and manage event schedules, ensuring proper staffing, equipment, and resources are in place to deliver a seamless experience.
- Lead event planning meetings, providing clear communication and direction to teams, vendors, and partners.
- Serve as the primary on-site contact for assigned events, coordinating set-up, execution, and tear-down while addressing any challenges in real time.
- Support the development and execution of theme nights, corporate activations, and other promotional initiatives to enhance the overall event experience.
- Maintain strong relationships with clients, vendors, and internal teams, ensuring all event expectations and requirements are met.
- Work closely with third-party clients to manage event logistics, hospitality needs, and production components.
- Prepare detailed cost estimates, event reports, and post-event financial summaries for invoicing.
- Ensure compliance with venue regulations and city guidelines, coordinating necessary permits and approvals.
- Utilize event management software (e.g., VenueOps) for planning, scheduling, and reporting.
- Provide administrative support, including documentation, budgeting, and inventory management.
- Assist with various projects and initiatives to enhance the efficiency and effectiveness of event operations.
Service Coordinator
BGE Air Quality Solutions
11.2022 - 05.2023
- Utilize Microsoft 365 applications on a daily basis to maximize efficiency and organize information
- Schedule and coordinate commercial air filter service changes for clients, ensuring timely and efficient execution.
- Act as the primary point of contact for service technicians, dispatching work orders and providing necessary job details.
- Communicate with customers to confirm service appointments, address inquiries, and resolve scheduling conflicts.
- Maintain and update service records, work orders, and client accounts in the company database.
- Track inventory levels of air filters and service materials, coordinating with suppliers to ensure availability.
- Process and verify service reports, ensuring accurate documentation of completed work.
- Assist in troubleshooting service-related issues and escalate complex concerns as needed.
- Generate and distribute service schedules, reports, and customer updates.
- Work closely with sales and customer service teams to ensure seamless coordination of orders and service requests.
- Support administrative tasks, including invoicing, documentation, and compliance tracking.
Customer Service/Data Entry
BGE Air Quality Solutions
06.2022 - 11.2022
- Provide exceptional customer service by handling inquiries, orders, and support requests via phone and email.
- Process and enter customer orders, invoices, and inventory data accurately into the company database.
- Maintain and update client accounts, ensuring accurate contact and billing information.
- Assist customers in selecting the appropriate air filtration products based on their needs.
- Coordinate with warehouse and logistics teams to track shipments and resolve order issues.
- Generate and distribute reports related to sales, inventory, and customer transactions.
- Address customer concerns and escalate complex issues to the appropriate department.
- Perform routine follow-ups with clients to ensure satisfaction and maintain strong relationships.
- Support administrative tasks, including filing, documentation, and database management.
- Stay informed on company products and industry trends to provide knowledgeable assistance.
Receptionist/Sales
Window Mart Inc.
03.2021 - 05.2022
- Greet and assist customers, clients, and vendors in a professional and friendly manner.
- Answer and direct phone calls, emails, and inquiries to the appropriate department.
- Schedule appointments and consultations for sales representatives.
- Maintain and update customer records and appointment logs.
- Process incoming and outgoing mail, deliveries, and packages.
- Assist with basic administrative tasks, including data entry, filing, and document organization.
- Provide information on products, services, and promotions to customers.
- Support the sales and customer service teams with order processing and follow-ups.
- Maintain a clean and organized front desk and reception area.
- Perform other duties as assigned to support office operations.
Event Assistant
River City Events
06.2019 - 10.2019
- Assist with the setup and teardown of event equipment, including tables, chairs, stages, tents, and audiovisual gear.
- Load and unload equipment from trucks, ensuring proper handling and organization.
- Follow setup diagrams and instructions to ensure accurate event layouts.
- Perform on-site quality checks to confirm all equipment is properly installed and functioning.
- Support event coordinators and technicians with last-minute adjustments and troubleshooting.
- Maintain cleanliness and organization of warehouse and event spaces before and after events.
- Safely operate hand tools, dollies, and other equipment as needed for setup and breakdown.
- Adhere to all safety procedures and company guidelines during transportation and installation.
- Provide friendly and professional assistance to clients and vendors on-site.
- Assist with inventory management by tracking and reporting damaged or missing equipment.
Education
Diploma -
Strathcona High School
06.2018
Skills
- Organization
- Client Relationship Management
- Scheduling
- Expense Tracking
- Collaboration
- Logistics Management
- Communication
- Attention to Detail
Timeline
Event Coordinator
Oilers Entertainment Group
05.2023 - Current
Service Coordinator
BGE Air Quality Solutions
11.2022 - 05.2023
Customer Service/Data Entry
BGE Air Quality Solutions
06.2022 - 11.2022
Receptionist/Sales
Window Mart Inc.
03.2021 - 05.2022
Event Assistant
River City Events
06.2019 - 10.2019
Diploma -
Strathcona High School
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