Senior Sales Associate
GameStop
Oct.2021 - Feb.2024
Nicky Mercer
Customer Service
Stratford,Ontario
Timeline
Assistant Manager/Customer Service Representative
Stratford Festival Marketplace
06.2018 - 08.2022
GED -
Conestoga College
09.2003 - 02.2004
Work History
Senior Sales Associate
GameStop
Strtaford, Ontario
Oct.2021 - Feb.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained organized records of customer requested products and customer information.
- Excessive knowledge with KPI operations.
Assistant Manager/Customer Service Representative
Stratford Festival Marketplace
Stratford, Ontario
06.2018 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed weekly inventory deliveries and adjusted counts as needed
Overview
6
6
years of professional experience
Education
GED -
Conestoga College
Stratford 09.2003 - 02.2004
Skills
- Shipping and Receiving
- Sales Initiatives
- Time Management
- Payment Processing
- Product Promotion
- Special Assignments
- Customer Loyalty
- Item Scanning
- Issuing Receipts
- Team Leadership
- Product Knowledge
- Exceptional Communicator
- Providing Leadership
- Item Tagging
- Customer Feedback
- Operate Cash Register
- Proper Staffing
- Customer Care
- Staff Training
- Cash Counting
- POS Inventory System Operation
- KPI Knowledge
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Successful at cultivating and deepening relationships to build a loyal account base. Leverages strong planning, problem-solving and customer service skills to achieve demanding sales objectives.
License
Smart Serve Ontario License
On-Line Course
Completed Microsoft Excel Course via Microsoft Word
Volunteer Work
Self Employed Services - Non-Profit Event Coordinator Fort McMurray Fires Kitchener, ON • 05/2016 - 05/2016
- Formed the fundraiser to aide in the of necessary supplies during the fires that occurred Fort McMurray in 2016
- Researched and reached out to prospective donors Created a strong fundraising message that appealed to potential donors
- Used online platforms to raise donations
- Maintained records of donor contact information Obtained transportation through the 519 Trucks Facebook group to deliver the donated goods from Ontario to the Red Cross located in Alberta Canada.
- Partnered with a local company to aide in storage for donations until delivery arrangements were made and completed
Paws Of Perth County & Angel In Arms Pet Rescue - Animal Caretaker Volunteer Stratford/Kitchener, ON • 02/2013 - 08/2016
- Collaborated with rescue staff and appointed Veterinarian clinic to ensure the health of the rescue animal was always maintained
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Assisted with adoption process by providing information about animals to potential adopters.
- Followed pet care instructions for dietary needs and medication regimens.