Summary
Overview
Work History
Education
Skills
Previous Career
Affiliations
Timeline
Generic

Todd Landry

Almonte,ON

Summary

Dynamic sales professional with a proven track record at Bushtukah, excelling in service excellence and collaborative teamwork. Recently stepped down from Store Manager role to refocus on core strengths in direct sales and client relationship development. Prior to that, spent 6+ years managing store operations, fostering a positive environment for both employees and customers. Recognized for exceptional problem solving skills and adept and multi-tasking, driving repeat business through outstanding customer service.

Overview

8
8
years of professional experience

Work History

Senior Sales Associate

Bushtukah
Stittsville, ON
01.2025 - Current
  • Delivered expert product knowledge across various products (mostly bicycles, accessories, and clothing) to match customer's needs
  • Built strong customer relationships that drove repeat business and high customer satisfaction scores
  • Accurately processed cash, credit, debit, and mobile payments in a fast-paced retail environment, ensuring daily register balances and reconciled discrepancies to maintain 100% cash drawer accuracy
  • Currently outselling all Bushtukah staff (number of bicycles) by almost a 2 to 1 ratio, tops in the business

Store Manager

Bushtukah
Stittsville
03.2018 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Managed over 60 employees successfully in fast-paced environment through proactive communication and positive feedback
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
  • Over the 6+ years in this role, the store scored 4.9 out of 5.0 for customer satisfaction on Google reviews, and scored well above national averages for employee satisfaction

Hard Goods Lead / Assistant Manager

Bushtukah
Stittsville, Ontario
07.2017 - 03.2018
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Mechanical Engineering

University of Waterloo
Waterloo, ON
04-1991

Skills

  • Strong computer skills and knowledge of MS Word, Excel, and Powerpoint
  • Maintained inventory control and integrity through weekly counts
  • Web order processing, from product picking to shipping, using Shopify in conjuction with POS system
  • Product ordering, PO creating, and accurate receiving
  • Exceptional customer service, willing to go the extra mile to help clients

Previous Career

Pragmatic and results-driven software Product Manager with over 27 years of experience driving software innovation in fast-paced, high-tech environments. Proven ability to lead cross-functional teams through the entire product lifecycle - from idea creation and requirement gathering to launch and post-release optimization. Adept and balancing customer needs, market trends, and technical feasibility to deliver impactful solutions. Highly skilled in Agile methodologies, product roadmap development, stakeholder engagement, and go-to-market strategy. Demonstrated success in managing enterprise software with strong focus on user experience, scalability, and market fit.

Affiliations

  • Endurance cyclist typically riding between 10,000 to 12,000 km per year
  • Cross country skiing
  • Kayaking
  • Music, both listening to, and playing

Timeline

Senior Sales Associate

Bushtukah
01.2025 - Current

Store Manager

Bushtukah
03.2018 - 12.2024

Hard Goods Lead / Assistant Manager

Bushtukah
07.2017 - 03.2018

Bachelor of Science - Mechanical Engineering

University of Waterloo

Similar Profiles

CREATE PROFILE
Todd Landry