NTUBE ELAH Carinette
Fountain ,Colorado
Summary
Highly motivated modern Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate
African Atlantic International Maritime
12.2016 - 11.2022
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Generated sales leads and cold called potential customers.
- Developed sales plans to increase market share, customer base and revenue.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Reported sales data to upper management for review.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Bilingual Customer Service Specialist
TJ Group Company LTD
11.2014 - 08.2016
- Utilized databases, logs and application sources to locate and verify information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and French speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Banking And Finance
University of Dschang
Dschang - Cameroon10.2014
Associate of Science - Banking And Finance
Higher Institute of Management Sciences
Douala, Cameroon09.2013
High School Diploma -
National Comprehensive High School
Limbe, Cameroon08.2011
Skills
- Shipping and Receiving
- Staff Supervision
- Proper Staffing
- Pricing and Labeling
- Strong verbal and written Communication in English and French and Interpersonal Skills
- Talent Acquisition identifier
- Great team worker with critical and analytical thinking
- Professional Integrity
- Strong mastery of modern software programs like MS Word, Excel, Teams and Outlook
LANGUAGES
Languages:
English: Excellent in reading and writing
French: Excellent in reading and writing
REFERENCES
- Mme DJIUMO Linda
Director, African Atlantic International
Tel: +237 655979808
- EWANE EWANKUME Sixtus
Human Resource Manager, TJ Group LTD
Tel: +237 677770061
Timeline
Senior Sales Associate
African Atlantic International Maritime
12.2016 - 11.2022
Bilingual Customer Service Specialist
TJ Group Company LTD
11.2014 - 08.2016
Bachelor of Science - Banking And Finance
University of Dschang
Associate of Science - Banking And Finance
Higher Institute of Management Sciences
High School Diploma -
National Comprehensive High School
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