Nickolas Joseph Mandato
Windsor,ON
Summary
Providing the ultimate experience to every guest and exceeding life's expectations is an overall goal. This will allow fulfillment of dreams and for magic to become reality. This happens by making connections and finding solutions proactively.
Energetic and versatile Customer Service Colleague experienced accurately and efficiently in cash handling. Personable with superior performance in fast-paced environments. Offering 3+ years history in exceptional customer experience and guest satisfaction. Friendly and dedicated cast member who adheres to rules and regulations to deliver top-quality guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Usher
Caesars Windsor (Windsor Casino Limited)
11.2023 - Current
- Greet customers with a smile and provide friendly, knowledgeable service.
- Assist patrons within The Colosseum by giving directions and lighting paths.
- Direct ticket holders to seats and facility locations.
- Maintain updated knowledge of event information to provide guests with accurate details.
- Participate in marketing promotional events and build guest relationships.
- Maintain professional demeanor to represent company standards and create positive impressions.
- Work well with other staff members to facilitate smooth flow of operations.
Bar Porter
Caesars Windsor (Windsor Casino Limited)
06.2023 - 11.2023
- Provided assistance to guests on the gaming floor and maintained professional, knowledgeable manner upholding company standards.
- Maintained bar stock, replenishing ice, glassware, alcohol, fruit, juices and additional required ingredients/supplies.
- Assisted Bartender with clearance of empty glassware or containers
- Cleaned bar area and any surrounding spills or hazards.
- Assisted the Bartender in ensuring that all policies and procedures regarding the safe service of alcohol are followed.
- Monitored glasswasher chemical levels, ensuring proper and consistent cleaning of the appliance.
- Wore required personal protective equipment when handling chemicals, broken glass or other workplace hazards.
- Maintained and restocked self service beverage stations, providing guests with support when needed.
Personal Shopper
Real Canadian Superstore, Loblaw Companies Limited
10.2020 - 06.2023
- Serve customers with knowledgeable, friendly support at every stage of shopping, checkout and loading.
- Review customer orders closely, track substitutions and inform customers of changes.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Develop professional relationships with customers to establish repeat business and increase trust.
- Present professional image consistent with company's brand values and incorporate teamwork-based approach to success.
Customer Service Representative
Real Canadian Superstore, Loblaw Companies Limited
09.2020 - 06.2023
- Welcome customers and establish immediate rapport to encourage sales.
- Established customer loyalty and consistent transactions through friendly service and knowledgeable assistance.
- Help large volume of customers by maintaining positive attitude and focus on customer satisfaction.
- Maintain open availability and pick up extra shifts to meet business needs.
- Manage cash transactions efficiently with attention to detail to prevent fraud.
- Answer customer phone calls and resolve disputes to provide excellent customer service.
- Create enjoyable atmosphere for customers by engaging patrons in positive and entertaining conversation, while following learned company procedures.
- Keep register, self-checkout and customer service desk areas clean; organizing confidential materials to maintain safe and secure environment.
Food Service Preparation
Oven 360
04.2019 - 09.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods, monitoring safe storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed and maintained positive relationships with customers to enhance service.
Food Service Preparation
Cotta Catering Inc. (Now Cotta Food Bar)
06.2019 - 06.2019
- Excellent communication skills, both verbal and written.
- Cleaned and organized kitchen stations, following food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Restocked stations and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and maintained work areas, equipment and utensils.
Education
2 Year Ontario College Diploma - Hospitality - Hotel And Restaurant
St. Clair College of Applied Arts And Technology
Windsor, ON06.2025
High School Diploma -
Holy Names Secondary School
Windsor, ON06.2021
Skills
- People Skills
- Guest Engagement
- Monetary Transactions
- Active Learning
- Program Promotion
- Procedures Compliance
Certification
- Licensed with Ontario Smart Serve Certification
- Successful completion of Basics.fst Employee Level Food Handler Certification
- Successful completion of OTEC Service Excellence Certification
- Received Blue Culture award for outstanding customer service; by Loblaw Companies Limited
References
References available upon request.
Timeline
Event Usher
Caesars Windsor (Windsor Casino Limited)
11.2023 - Current
Bar Porter
Caesars Windsor (Windsor Casino Limited)
06.2023 - 11.2023
Personal Shopper
Real Canadian Superstore, Loblaw Companies Limited
10.2020 - 06.2023
Customer Service Representative
Real Canadian Superstore, Loblaw Companies Limited
09.2020 - 06.2023
Food Service Preparation
Cotta Catering Inc. (Now Cotta Food Bar)
06.2019 - 06.2019
Food Service Preparation
Oven 360
04.2019 - 09.2020
2 Year Ontario College Diploma - Hospitality - Hotel And Restaurant
St. Clair College of Applied Arts And Technology
High School Diploma -
Holy Names Secondary School
- Licensed with Ontario Smart Serve Certification
- Successful completion of Basics.fst Employee Level Food Handler Certification
- Successful completion of OTEC Service Excellence Certification
- Received Blue Culture award for outstanding customer service; by Loblaw Companies Limited
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