Nazarhusain Husaini
Vancouver,Canada
Summary
Enthusiastic and detail-oriented Customer Service Professional with hands-on experience in client relations, customer support, and operational efficiency. Skilled in managing client expectations and delivering a positive customer experience. Proven track record of supporting clients in finance, analytics, and telecommunications sectors, with an adaptable approach that suits diverse environments such as airports and retail service centers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Relations Associate
YES BANK
01.2022 - 12.2022
- Supported customers by understanding their financial needs and guiding them through personalized banking solutions.
- Ensured a positive customer experience through proactive engagement, clear communication, and follow-up on customer inquiries and requests.
- Handled high-pressure situations with professionalism, resolving issues effectively to retain customer trust and satisfaction.
- Contributed to team objectives in fast-paced environment.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Managed high call volume while maintaining a professional demeanor and providing exceptional service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Client Input Specialist
Nielsen iq
01.2022 - 12.2024
- Acted as the primary liaison between clients and analysis teams to ensure clear communication of client needs and priorities.
- Managed client feedback and provided actionable insights to improve service offerings, contributing to enhanced client satisfaction and loyalty.
- Developed and maintained strong relationships with clients, demonstrating exceptional listening skills and responsiveness.
- Maintained a strong knowledge of industry developments by attending relevant conferences and participating in professional forums, consequently applying this expertise towards improving organizational performance.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Customer Service Representative
Rogers Communications
05.2024 - 10.2024
- Assisted customers with service inquiries, billing questions, and technical support, ensuring swift and accurate resolutions.
- Recognized for delivering a high standard of customer service and maintaining a friendly, helpful attitude in fast-paced environments.
- Demonstrated adaptability by meeting varied customer needs across product lines, contributing to Rogers' reputation for reliable service.
- Cross-trained and provided backup support for organizational leadership.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
MASTER OF BUSINESS ADMINISTRATION - project management
UNIVERSITY CANADA WEST
10.2024
BACHELOR'S OF COMMERCE - business operation
MAHARAJA SAYAJIROA UNIVERSITY
01.2020
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Time Management & Multi-tasking
- Data Analysis & Client Feedback Integration
Certification
- Food Safety, 85665907
- Quick Book MS Excel (Advanced)
Personal Information
Date of Birth: 05/14/99
Availability
Available 7 days a week. I can reschedule my classes anytime based on my work schedule. Preferable: Evening Shifts, Night Shifts & anytime during weekends if provided with the opportunity.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Rogers Communications
05.2024 - 10.2024
Customer Relations Associate
YES BANK
01.2022 - 12.2022
Client Input Specialist
Nielsen iq
01.2022 - 12.2024
BACHELOR'S OF COMMERCE - business operation
MAHARAJA SAYAJIROA UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION - project management
UNIVERSITY CANADA WEST
Similar Profiles
SAGAR KALRASAGAR KALRA
Assistant Manager at YES BankAssistant Manager at YES Bank
Vikram Singh TamangVikram Singh Tamang
Team Leader at Yes BankTeam Leader at Yes Bank
VAIBHAV KUMAR KAUSHIKVAIBHAV KUMAR KAUSHIK
Deputy Branch Manager at Yes BankDeputy Branch Manager at Yes Bank
Marie Curie MMarie Curie M
Virtual Relationship Manager at Yes BankVirtual Relationship Manager at Yes Bank
Philip Raymond LimPhilip Raymond Lim
Furniture Purchasing Director at Bella Virtual StagingFurniture Purchasing Director at Bella Virtual Staging