Maria Zaballero
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Medical Transcriptionist position. Offers a wealth of experience in active listening, confidentiality, communication, and customer relations.
Overview
25
25
years of professional experience
Work History
Customer Relations Associate
HGS Canada, Inc.
03.2018 - 08.2021
- Resolved customer inquiries, complaints, and billing questions through active listening and product recommendations based on needs
- Navigated multiple computer systems to search products and services, and resolved customer billing issues
- Handled customer inquiries and suggestions courteously and professionally
Customer Service Representative
West Contact Services, Inc.
02.2006 - 11.2007
- Processed all incoming calls in accordance with established procedures and quality standards
- Ensured positive customer experience by listening intently and resolving queries
- Responded to customer requests for products, services, and company information
- Maintained high rating performance metrics including politeness, listening skills, and communication.
Administrative Assistant
Loxon Philippines, Inc.
01.1997 - 08.2000
- Provided administrative support to Administrative Head/VP-Finance department which included drafting correspondence and memoranda, making and answering phone calls, filing documents, and maintaining office supplies
- Assisted in ISO documentation by typing large amounts of documents, proofreading, and editing
- Assisted coworkers and staff members with special tasks on needed basis
Education
Medical Transcription - Healthcare Documentation
CanScribe Career College
Kelowna, BC03.2023
Medical Office Administrator -
CDI College of Business, Technology, Healthcare
Winnipeg, MB06.2011
Skills
- Knowledge of BOSS
- Compliant with account specifics
- Transcribed about 1000 medical reports
- Acute care reports and clinic notes
- ESL experience
- Speech recognition editing experience
- Completed 100-hour practicum
- Warp, Emdat/InScribe platforms
- Proficient in Microsoft Word and Excel
- Member of AHDI
- Communication skills
- Active Listening
- Multitasking
- Close attention to detail
- Confidentiality
- Customer relations
Languages
English
Full Professional
Affiliations
Member of Association of Healthcare Documentation Integrity
Timeline
Customer Relations Associate
HGS Canada, Inc.
03.2018 - 08.2021
Customer Service Representative
West Contact Services, Inc.
02.2006 - 11.2007
Administrative Assistant
Loxon Philippines, Inc.
01.1997 - 08.2000
Medical Transcription - Healthcare Documentation
CanScribe Career College
Medical Office Administrator -
CDI College of Business, Technology, Healthcare
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