Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Kiranjeet Kaur Grewal

London,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Relations Associate

HGS Canada Inc, Prince
10.2021 - 12.2022
  • Mange inbound customer by following company’s first impression- greeting pleasant manner, acknowledge the customer and their reason for calling, authenticate the customer, resolve the issue and leave lasting impression
  • Fulfill the customer’s brand expectation in a manner that complies with policies, practice and procedures
  • Calm irritates customers, show empathy and attempt to deescalate situations provide workable alternatives that satisfy the customer and help retain them
  • Utilize 4 to 8 applications simultaneously and operating 2 computers
  • Document customer’s queries, information and resolution given accurately and responding to them pleasantly and courteously
  • Accurately complete appropriate documentation for each transaction
  • Upgrade products and process knowledge by reading alerts and follow the contact handling policy
  • Attempt to save deactivation request of customers by understanding customers concerns and making counter offers to address those concerns

Office Admin Assistant

Mundi Accounting & Tax Services
12.2019 - 07.2021
  • Answering and directing phone calls and reply to the enquiries
  • Write and distribute email, correspondence memos, letters, faxes and forms and working
  • Preparation of regularly schedule reports and daily production reports
  • Order office supplies and research new deals and supplies
  • Invoice entry and inventory management

Front Desk Receptionist

REMAX Champions Realty
10.2019 - 12.2019
  • Uploading on MLS listings, upload photos, process new listing documents (price changes, extensions)
  • Maintaining Excel Sheets/Database of Clients
  • Preparing of offers, amendments, waivers and other related forms/document on web forms
  • Answering Phone Calls of clients & forwarding leads to sales representatives
  • Other Duties as assigned
  • Greeting clients with smiling face.

Office Administrator

Quest Employment Brampton
05.2019 - 08.2019
  • Greet and acknowledge customers with smile and provide excellent customer service
  • Provide friendly and efficient customer service, professionally handle customer’s questions and concerns
  • Assisting HR department for recruitment procedures
  • Making schedules and payrolls
  • Attending 90 plus calls daily
  • Bookkeeping and making invoices
  • Making professional marketing calls and emails
  • Providing training to others

Merchandise Handler

Gap Inc
09.2018 - 06.2019
  • Trained in different departments because I am able to quickly learn the jobs and patiently coached others who weren’t catching on as quickly
  • Closely followed packaging instructions and never received customer complaints
  • Consistently picked the correct product from the right bin with a 99 percent accuracy rate and above-average speed without any supervision

Cashier

Walmart Supercenter
05.2018 - 09.2018
  • Greet and acknowledge customers with smile
  • Provide friendly and efficient customer service, professionally handle customer questions and concerns and help them in finding the products
  • Work efficiently under pressure with little or no supervision
  • Operating cash registers
  • Handling all the shifts professionally

Education

Bachelor of Arts - Business Management

Lambton College of Applied Arts And Technology
Sarnia, ON
08.2019

Bachelor of Science - Computer Applications

Guru Nanak Girls College
Ludhiana
07.2017

Skills

  • SKILLS AND KNOWLEDGES
  • 3 years customer service experience
  • Effective Computer skills –
  • Microsoft Word, Excel, Power Point, Publisher and Slide Share
  • Accounting and Payroll
  • Quick-Books
  • Team Leadership
  • Prepare and deliver sales presentations
  • Workers Health and Safety Awareness Certificate
  • Certified in Digital Citizenship
  • Soft skills
  • Strong work ethics
  • Problem-solving skills
  • Flexibility and adaptability
  • Active Listener
  • Teamwork
  • Self-confidence and positive attitude
  • Time management skills
  • Emotional intelligence
  • Relationship building
  • Punctual and reliable
  • Responsible
  • Report Preparation
  • Customer Relations Management
  • Brand Representation
  • Customer Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Relations Associate

HGS Canada Inc, Prince
10.2021 - 12.2022

Office Admin Assistant

Mundi Accounting & Tax Services
12.2019 - 07.2021

Front Desk Receptionist

REMAX Champions Realty
10.2019 - 12.2019

Office Administrator

Quest Employment Brampton
05.2019 - 08.2019

Merchandise Handler

Gap Inc
09.2018 - 06.2019

Cashier

Walmart Supercenter
05.2018 - 09.2018

Bachelor of Arts - Business Management

Lambton College of Applied Arts And Technology

Bachelor of Science - Computer Applications

Guru Nanak Girls College

Similar Profiles

CREATE PROFILE
Kiranjeet Kaur Grewal