Rachael Etoedia

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Obtaining and compiling vital information/notes from research interview sessions

• Transcribing interview voice recordings

• Providing clear and accurate notes as a record of interview sessions

• Recording information and voice conversations while conducting research interviews.

• Assist in conducting research interviews

• Curratly taking important notes during interview sessions.

• Recording and transcribing interview voice recordings

•Compilation, coordination and maintenance of data files from interview sessions

• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Maintained files, records and chronologies of entry activities.
• Identified data entry errors and reported to necessary departments.
• Corrected data entry errors to prevent duplication or data degradation.
• Sent completed entries for evaluation and final approval.
• Evaluated source documents to locate needed information.
• Searched, extracted and interpreted information to determine correct input procedure.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Organized, sorted, and checked input data against original documents.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Followed established procedures to enter and process data correctly.
• Collated and organized data entry documents into filing systems for easy access.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained and managed customer files and databases.
• Leveraged consultative approach to gather customer details and technical data.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.