Navjot Kaur
Moncton
Summary
My job roles allowed me to develop my administrative skills as well as improve upon my time management, as I was given multiple tasks that had to be completed at different timelines. This meant that I had to priorities one over another at any given time in order to meet deadlines. All of which I was done independently with minimum supervising, thus improving my confidence and self-reliance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IOS Call Centre
11.2024 - Current
- Actively listen to customers, offer the appropriate products and services based on the customer's needs.
- promote the different products and services.
- Ask the customer about the problem and solve it within a reasonable time limit and during the first contact.
- Receive and incorporate feedback on a regular basis.
- Provides excellent customer service and satisfy needs of all the customers in a timely manner.
Personal Support Worker
Manoir Notre Dame
04.2024 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Personal Support Worker
Sunset village
04.2022 - 03.2023
- Following client care plans while providing compassionate and respectful care
- Assisting clients with daily personal care activities such as bathing, dressing, grooming, cleaning, medication reminders, etc
- Completing minor room cleaning and laundry tasks
- Reporting on client conditions and any behavioural changes
Personal Support Worker
residence O bon soins
03.2021 - 04.2022
- Assisting clients with personal hygienic and getting dressed
- Assisting clients with housekeeping or other daily errands
- Providing companionship and emotional support
- Observing and reporting on changes in the health or status of the limit
Cashier/Team Member
Tim Hortons
09.2020 - 02.2021
- Handle all customer payment and credit transactions
- Responsible for the daily balancing and reconciling of cash office account/s
- Perform basic administrative and other duties as assigned
Cashier/Hostess
TANDOORI FLAME
06.2019 - 06.2020
- Interacting with customers in professional personal conduct
- Managing the front desk by receiving calls and walk-in guests
- Analyzing public reviews to develop improvement plans
- Bookkeeping responsibility and maintaining clear records of payments
- Responding to restaurant emails with sound judgment
Education
Diploma - Business
ST. LAWRANCE COLLEGE
Toronto, ON12.2019
Secondary School - Commerce - Accountancy, Business Studies, Economics
POLICE D. a. V. Public School
Patiala, Punjab03.2017
Skills
- Active listening
- Critical thinking
- Customer service
- Emotional support
- Dementia care
- Mobility assistance
- Personal hygiene assistance
- Data entry
- Problem resolution
- Adapted canadian work ethics
- Problem-solving abilities
- Computer proficiency
Certification
- Standard CPR first aid certification
- Smart serve
Timeline
Customer Service Representative
IOS Call Centre
11.2024 - Current
Personal Support Worker
Manoir Notre Dame
04.2024 - 10.2024
Personal Support Worker
Sunset village
04.2022 - 03.2023
Personal Support Worker
residence O bon soins
03.2021 - 04.2022
Cashier/Team Member
Tim Hortons
09.2020 - 02.2021
Cashier/Hostess
TANDOORI FLAME
06.2019 - 06.2020
Secondary School - Commerce - Accountancy, Business Studies, Economics
POLICE D. a. V. Public School
Diploma - Business
ST. LAWRANCE COLLEGE
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