Tisha Akbari

• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Facilitated communication between customers and other departments to facilitate resolution.
• Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Managed daily restaurant operations, overseeing staff, customer service, and inventory.
- Developed and implemented marketing strategies to boost brand visibility and sales.
- Led targeted promotional campaigns using social media and local ads to increase engagement.
- Analyzed sales data and customer feedback to improve operations, innovate the menu, and refine service.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Completed physical inventory counts each month.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Performed data entry and completed proper paperwork.