MUSKAN Kaur Nandha
MONTREAL,CANADA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IOS Call Centre
08.2023 - 12.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
High School of Montreal
Montreal, QC05-2023
Skills
- Scheduling
- Account updating
- Complaint resolution
- Exchange coordination
- Customer service
- Documentation
- Call escalation
- Customer relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Urdu
Limited Working
Timeline
Customer Service Representative
IOS Call Centre
08.2023 - 12.2024
High School Diploma -
High School of Montreal
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