Amata Benigne
Ottawa,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at IOS Call Centre. Skilled in active listening and critical thinking, adept at resolving complex issues, and proficient in data entry. Demonstrated ability to manage high-stress situations, ensuring positive outcomes and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IOS Call Centre
02.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
MTN Satellite Communications
09.2021 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Highschool Diploma - Art And Psychology
American Montessori Excella School
Kigali-Rwanda08.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Representative
IOS Call Centre
02.2023 - 01.2024
Call Center Representative
MTN Satellite Communications
09.2021 - 12.2022
Highschool Diploma - Art And Psychology
American Montessori Excella School
Similar Profiles
Tisha AkbariTisha Akbari
Inbound Call Center Representative at IOS Call CentreInbound Call Center Representative at IOS Call Centre
Navjot KaurNavjot Kaur
Customer Service Representative at IOS Call CentreCustomer Service Representative at IOS Call Centre
MUSKAN Kaur NandhaMUSKAN Kaur Nandha
Customer Service Representative at IOS Call CentreCustomer Service Representative at IOS Call Centre