Naveen Thottathil

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal service Agreement(s)(SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Application used mainframe/Host, JIRA, C3, S3
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in a effective and timely manner.
• Use effective relationship skills when communicating with partners/colleagues/customers.

· Process deposits, withdrawals, and bill payments.

· Identify opportunities and referral to advisor teams.

· Ensure customer problems are handled appropriately and escalate when necessary

Secure desk operator and follow KYC procedures to meet compliance requirement

• Identify opportunities to promote and provide advice on TD Canada Trust products based on customers’ needs

• Ensure customer problems are handled appropriately, escalating issues when necessary

• Proactively demonstrate lobby leadership in the customer lounge, help and advice areas of the branch

• Applied branch operating policies and procedures and complied with the bank and industry codes of conduct

• Assist clients to open bank accounts by understanding their day to day banking needs.

• Assist clients to apply for credit cards after understanding their spending patterns

• Apply for consolidation loans, Unsecured Line of credit, auto loans

• Assist Frontline with client queries as and when required.

• Provide wealth referrals to TD partners such as Financial Planning, PIA and private banking.

• Assist in branch operations such as opening and closing the branch.

• Conduct due diligence and perform AML procedures for unusual transactions cash/cheque.

• Perform KYT/KYC on clients to prevent financial fraud.

• Work with branch management team to assist in smooth operations on branch.

• Process new mortgage and HELOC application according to the client’s financial needs.

• Advise clients on Investments products such as Mutual Fund, GIC, Self-Directed Investments.

• Advised on registered products such as RRSP, RESP, TFSA and suitability for clients.

• Assisted in bringing OFI investment assets to TD according to client’s investment goal.

• Assisted clients in opening Personal accounts and personal credit products.

• Open Business accounts and process business credit application.

• Support branch operations such as opening and closing branch.

• Investment Funds in Canada (IFC) certified - CSI.

• Function as Manage customer experience (MCE) in their absence to manage CSE at frontline.

• Resolve customer disputes and find acceptable solutions to clients to enhance customer experience.

• Work with TDBG partners such as TD wealth, TD Direct Investing, TD commercial for meeting client needs.

• Followed compliance\regulatory procedures to meet TD compliance standards as well industry standards.

• Follow AML due diligence with transactions and report transactions that is unusual.

• Customer centric and accommodated clients special request for differently abled clients.

• Swift follow up for client queries to meet or exceed expectations.

• Motivated, consistent and team player to deliver results.

• Volunteered for causes such as united way, sick kids through work and raised/donated funds.

• Consult with clients to determine their financial needs

• Open personal, business bank accounts and credit cards for clients

• Assist client in meeting their investment goal by providing sound advice on TD investment products

• Assist clients in buying LTMF, GICs for Registered and Non-Registered products

• Provide sound advice on RRSP, RESP, TFSA accounts

• Debt consolidation - Advise on credit products such as ULOC\Loan

• Negotiate rates and renew RESL products such as HELOC\MTG

• Identify and assist clients in moving OFI assets to TD

• Generate referral to one TD partners such as PIA, FP and DI investment specialist

• Assist in overall branch operations to Open and close branch.

• Lobby leadership and assist in frontline as and when required.

• Promptly resolve customer service issues and answer financial questions

• Provide MCE\Supervisor services in the branch in the absence of MCE

• Ensure the customer area is professional and inviting in appearance

• Create a legendary customer experience at every interaction and contribute to the overall branch customer experience

• Complete financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers in an accurate and efficient manner

• Secure desk operator and follow KYC procedures to meet compliance requirement

• Identify opportunities to promote and provide advice on TD Canada Trust products based on customers’ needs

• Ensure customer problems are handled appropriately, escalating issues when necessary

• Proactively demonstrate lobby leadership in the customer lounge, help and advice areas of the branch

• Applied branch operating policies and procedures and complied with the bank and industry codes of conduct

• Opened Chequing or Savings account to existing clients based on their needs

• Due diligence to avoid NCL losses, familiar with branch opening and closing procedures

• Received multiple recognitions from customers, peers and management regarding sales and service performance