Vincy Selvaraj
Markham
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/ Contact Centre
TD
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisting customers with navigating bank systems, opening and closing accounts.
- Resolving the banking needs of the customer in fast and efficient way.
- Managing 50+ inbound calls every day. And resolving inquiries about banking and accounts.
- Dealing with fraud and non-Fraud disputes claims and escalate suspicious activity.
- Experienced in handling multiple application tools and navigate fast in the system.
Senior Customer Service Representative
CIBC
07.2023 - 09.2024
- Processing various transactions with accuracy and according to bank standards and legal requirements
- Assisting customers with navigating bank systems, completing transactions and opening or closing account.
- Answering bank phone lines and directing customers to appropriate department to address concerns
- Proven track record of helping high volume of customers every day with positive attitude
- Proficient in managing POS and CRM systems
- Experienced in operating CIS (Customer Information System) on daily basis, ensuring accurate and up-to-date customer records
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Associate/Front Desk
H&R Block
02.2022 - 05.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Solved problems with products and services by providing customers with technical support.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Post Graduate Diploma - Business Finance
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ONBachelor of Arts - Corporate Secretaryship
Pondicherry University
06.2019
Skills
- Database Management
- MS Office
- Retail Support
- CIS - Customer Information System
- Staff Training
- MasterCard card sales
- Program Promotion
- Consultative Sales Approach
- Consumer Banking
- Staff Supervision
Timeline
Customer Service Representative/ Contact Centre
TD
02.2025 - Current
Senior Customer Service Representative
CIBC
07.2023 - 09.2024
Customer Service Associate/Front Desk
H&R Block
02.2022 - 05.2023
Bachelor of Arts - Corporate Secretaryship
Pondicherry University
Post Graduate Diploma - Business Finance
Conestoga College Institute of Technology and Advanced Learning
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