Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Marital Status
Languages
Timeline
Generic

NAVEEN JAN

Mississauga,CA

Summary

Experienced in Sales and Social media professional with hands on consumer banking products and solutions.

Handling customers in day-to-day banking needs upsell cross products and services.

As a Customer Service Representative (CSR) in a bank I played a crucial role in ensuring a positive customer experience. My primary responsibility is to assist customers with various banking transactions, address inquiries, and provide information about the bank's products and services as well as solving their day to day problems. Working in financial sector I had assisted clients with financial planning, provided banking solutions, and ensured compliance with regulatory standards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Social Media Manager

Greeniche Natural health, Canada
10.2022 - 01.2024
  • Control of the whole spa Operations management, day-to-day activities including day-to-day staff management Scheduling the client's treatments Maintaining high level of customer services Guaranteeing that treatments offered meet high standards Monitoring the financial health of the spa, fostering a positive work environment.

Spa Manager/Customer Service Manager

Dermaniche Advance aesthetics, Canada
10.2022 - 01.2024
  • Developed and implemented spa services policies, procedures and standards.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.

Floor Manager

Summit Bank Pvt ltd,Pakistan
Karachi, Sindh, Paksitan
02.2014 - 12.2017
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Analyzed market trends to develop strategies for increasing sales revenue.
  • Developed strategies for increasing sales productivity and profitability within the department.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Customer Relation Officer

SCB Bank, Pvt ltd
Karachi, Sindh Pakistan
01.2013 - 01.2014
  • My main responsibility was to assist customers with their banking needs
  • This included opening new accounts, processing deposits and withdrawals
  • providing information about bank products and services, and addressing customer inquiries or concerns
  • utilized my strong communication and interpersonal skills, as well as a good understanding of financial products and services
  • As a CRO I handled customer complaints and issues with empathy and professionalism.

Sub Editor

The News
Karachi
  • Worked as a sub editor Editor of Urdu news on telephone news services
  • Writing and editing news of day to day

News Caster

ARY NEWS DUBAI, UAE
05.2003 - 11.2013

Daily news bulletins

breaking news

DAily morning transmissions live shows

Education

EMBA - MARKETING

Preston University - Karachi, Pakistan
02.1994

Skills

  • Excellent verbal and written communication skills
  • Strong interpersonal and good organizational skills
  • Strong computer skills and ability to work with common office software systems
  • Solid news judgment, with knowledge of current local news and analysis
  • Ability to make quick decisions, multi-task, and work effectively and efficiently under pressure and deadlines
  • Personality
  • Ambitious
  • Workaholic & Vivacious

Certification

  • USEFP Journalism fellowship program, Atlanta in CNN International, 2014
  • CERTIFIED BY VOICE OF AMERICA TV JOURNALISTS WORKSHOP

Accomplishments

  • Certified fellowship program of VOA voice of America
  • Certified fellowshio program from ICFJ and CNN Atlanta

Marital Status

single

Languages

English

Timeline

Social Media Manager

Greeniche Natural health, Canada
10.2022 - 01.2024

Spa Manager/Customer Service Manager

Dermaniche Advance aesthetics, Canada
10.2022 - 01.2024

Floor Manager

Summit Bank Pvt ltd,Pakistan
02.2014 - 12.2017

Customer Relation Officer

SCB Bank, Pvt ltd
01.2013 - 01.2014

News Caster

ARY NEWS DUBAI, UAE
05.2003 - 11.2013

Sub Editor

The News

EMBA - MARKETING

Preston University - Karachi, Pakistan
  • USEFP Journalism fellowship program, Atlanta in CNN International, 2014
  • CERTIFIED BY VOICE OF AMERICA TV JOURNALISTS WORKSHOP
NAVEEN JAN