Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Availability
Timeline
Generic

Nancy Dhanjal

Mississauga,ON

Summary

Communicative customer service professional dedicated to maintaining customer satisfaction and confidentiality. Offers skills with active listening and multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Enthusiastic client services professional with strong background directly interfacing with industry customers. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Overview

3
3
years of professional experience

Work History

Social Media Manager

Instagram
05.2023 - Current
  • Advertising and promotion
  • Brand management
  • Increased customer engagement through social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Immigration Case Worker

Uniworld Consulting
09.2023 - Current
  • Organize and maintain client files and records.
  • Manage and negotiate with clients to secure necessary documents and set up meetings with them.
  • Handle social media account of company and regularly post and monitor growth of account.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.

Retail Store Associate

Uniqlo Canada Inc.
11.2023 - 01.2024
  • Provide excellent and courteous customer service to maintain and reflect company’s values, mission, and vision
  • Process various payment transactions using Point of Sale (POS) System
  • Continuously remain knowledgeable with company’s brand, products, and any current store promotions and/or advertisements
  • Monitor and replenish floor stock while maintaining store’s cleanliness

Shipping and Receiving Coordinator

Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023
  • Worked as Shipping Receiving associate and handled air and ocean imports
  • Created labels and prepared shipment documents necessary for shipping through air and ocean
  • Maintained records of freight on portal of company and handled customer requests
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.

Customer Service Representative

Teleperformance
12.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Desk Receptionist

Better Think Institute
01.2022 - 09.2022
  • Assisted with scheduling appointments for clients and visitors
  • Maintained organized reception area and verified identity documents for new clients
  • Helped with intake of new clients and provided assistance to management for same
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Network Marketing

Forever Living Products
01.2021 - 08.2021
  • Product Promotion on social media
  • Team Building and Training
  • Social media marketing
  • Content creation
  • Business model presentation
  • Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.

Education

High School Diploma -

Mohawk College, Mississauga Campus
Mississauga, ON
12.2024

Advance Diploma in Financial Accountancy -

Amritsar University
India
06.2022

Skills

  • Project Management abilities
  • Computer and accounting
  • Audience Engagement
  • Positive Attitude
  • Networking and relationship building
  • Interpersonal Skills
  • Excellent verbal and written communication skills
  • Customer service and interpersonal skills
  • Time Management
  • Social Media Management
  • Photo and Video Editing
  • Teamwork and Collaboration
  • Content Creation
  • Social Media and Promotions
  • Immigration case file strategies
  • Interview techniques
  • Government policy regulations

Accomplishments

  • Achieved Student Ambassador Lead position through effectively helping with event management and leadership skills.
  • Achieved mention in Dean's Honor List by completing Securing excellent grades with dedication and efficiency.

Languages

English (Professional)
Full Professional
Hindi (Native)
Native or Bilingual
Punjabi (Professional)
Full Professional

Availability

  • Monday - 8 AM to 10 PM
  • Tuesday - 8 AM to 10 PM
  • Wednesday - 8 AM to 10 PM
  • Thursday - 8 AM to 10 PM
  • Friday - 8 AM to 10 PM
  • Saturday - 10 AM to 5 PM
  • Sunday - Not available

Timeline

Retail Store Associate

Uniqlo Canada Inc.
11.2023 - 01.2024

Immigration Case Worker

Uniworld Consulting
09.2023 - Current

Social Media Manager

Instagram
05.2023 - Current

Shipping and Receiving Coordinator

Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023

Customer Service Representative

Teleperformance
12.2022 - 03.2023

Front Desk Receptionist

Better Think Institute
01.2022 - 09.2022

Network Marketing

Forever Living Products
01.2021 - 08.2021

High School Diploma -

Mohawk College, Mississauga Campus

Advance Diploma in Financial Accountancy -

Amritsar University

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Nancy Dhanjal