Nancy Dhanjal
Mississauga,ON
Summary
Communicative customer service professional dedicated to maintaining customer satisfaction and confidentiality. Offers skills with active listening and multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Enthusiastic client services professional with strong background directly interfacing with industry customers. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Instagram
05.2023 - Current
- Advertising and promotion
- Brand management
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Front Desk Receptionist
Uniworld Consulting
09.2023 - 04.2024
- Organize and maintain client files and records.
- Manage and negotiate with clients to secure necessary documents and set up meetings with them.
- Handle social media account of company and regularly post and monitor growth of account.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
Retail Store Associate
Uniqlo Canada Inc.
11.2023 - 01.2024
- Provide excellent and courteous customer service to maintain and reflect company’s values, mission, and vision
- Process various payment transactions using Point of Sale (POS) System
- Continuously remain knowledgeable with company’s brand, products, and any current store promotions and/or advertisements
- Monitor and replenish floor stock while maintaining store’s cleanliness
Shipping and Receiving Coordinator
Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023
- Worked as Shipping Receiving associate and handled air and ocean imports
- Created labels and prepared shipment documents necessary for shipping through air and ocean
- Maintained records of freight on portal of company and handled customer requests
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Medical Receptionist
Vedantaa Hospital
01.2023 - 04.2023
- Answering Incoming Calls and booking appointments for the patients.
- Provided assistance with medical referrals.
- Daily communication of doctor schedules.
- First point of contact resolution.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
Teleperformance
12.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Network Marketing
Forever Living Products
01.2021 - 08.2021
- Product Promotion on social media
- Team Building and Training
- Social media marketing
- Content creation
- Business model presentation
- Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.
Education
High School Diploma -
Mohawk College, Mississauga Campus
12.2024
Advance Diploma in Financial Accountancy -
Amritsar University
06.2022
Skills
- Project Management abilities
- Computer and accounting
- Networking and relationship-building
- Interpersonal Skills
- Excellent verbal and written communication skills
- Customer service and interpersonal skills
- Time Management
- Social Media Management
- Teamwork and Collaboration
- Medical Terminology
- Front Desk Operations
Accomplishments
- Achieved Student Ambassador Lead position through effectively helping with event management and leadership skills.
- Achieved mention in Dean's Honor List by completing Securing excellent grades with dedication and efficiency.
Languages
English (Professional)
Full Professional
Hindi (Native)
Native or Bilingual
Punjabi (Professional)
Full Professional
Timeline
Retail Store Associate
Uniqlo Canada Inc.
11.2023 - 01.2024
Front Desk Receptionist
Uniworld Consulting
09.2023 - 04.2024
Social Media Manager
Instagram
05.2023 - Current
Shipping and Receiving Coordinator
Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023
Medical Receptionist
Vedantaa Hospital
01.2023 - 04.2023
Customer Service Representative
Teleperformance
12.2022 - 03.2023
Network Marketing
Forever Living Products
01.2021 - 08.2021
High School Diploma -
Mohawk College, Mississauga Campus
Advance Diploma in Financial Accountancy -
Amritsar University
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