Nancy Dhanjal
Mississauga,ON
Summary
Communicative customer service professional dedicated to maintaining customer satisfaction and confidentiality. Offers skills with active listening and multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Enthusiastic client services professional with strong background directly interfacing with industry customers. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
2
2
year of professional experience
Work History
Social Media Manager
Instagram
05.2023 - Current
- Advertising and promotion
- Brand management
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Barista
Second Cup Coffee
02.2024 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Immigration Case Worker
Uniworld Consulting
09.2023 - 04.2024
- Organize and maintain client files and records.
- Manage and negotiate with clients to secure necessary documents and set up meetings with them.
- Handle social media account of company and regularly post and monitor growth of account.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
Retail Store Associate
Uniqlo Canada Inc.
11.2023 - 01.2024
- Provide excellent and courteous customer service to maintain and reflect company’s values, mission, and vision
- Process various payment transactions using Point of Sale (POS) System
- Continuously remain knowledgeable with company’s brand, products, and any current store promotions and/or advertisements
- Monitor and replenish floor stock while maintaining store’s cleanliness
Shipping and Receiving Coordinator
Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023
- Worked as Shipping Receiving associate and handled air and ocean imports
- Created labels and prepared shipment documents necessary for shipping through air and ocean
- Maintained records of freight on portal of company and handled customer requests
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Customer Service Representative
Teleperformance
12.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mohawk College, Mississauga Campus
Mississauga, ON12.2024
Advance Diploma in Financial Accountancy -
Royal Institute of Computer And Accountancy
India06.2022
Skills
- Project Management abilities
- Audience Engagement
- Positive Attitude
- Networking and relationship-building
- Interpersonal Skills
- Excellent verbal and written communication skills
- Customer service and interpersonal skills
- Time Management
- Teamwork and Collaboration
- Social Media Management
- Government policy regulations
Accomplishments
- Achieved Student Ambassador Lead position through effectively helping with event management and leadership skills.
- Achieved mention in Dean's Honor List by completing Securing excellent grades with dedication and efficiency.
Languages
English (Professional)
Full Professional
Hindi (Native)
Native or Bilingual
Punjabi (Professional)
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Barista
Second Cup Coffee
02.2024 - 04.2024
Retail Store Associate
Uniqlo Canada Inc.
11.2023 - 01.2024
Immigration Case Worker
Uniworld Consulting
09.2023 - 04.2024
Social Media Manager
Instagram
05.2023 - Current
Shipping and Receiving Coordinator
Mississauga Transportation Resources (MTR), Canada
05.2023 - 08.2023
Customer Service Representative
Teleperformance
12.2022 - 03.2023
High School Diploma -
Mohawk College, Mississauga Campus
Advance Diploma in Financial Accountancy -
Royal Institute of Computer And Accountancy
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