Natalie Proulx
(she/her/elle)
Welland,ON
Summary
Recognized consistently for performance excellence and contributions to success in the bereavement and public health industry. Experienced adult educator and mental health professional, knowledgeable of strategies for reintroducing calm to emotionally charged situations, and creative engagement to the mundane.
Skilled in relationship-building, communication, leadership/facilitation, and community outreach. Strong foundation of culturally humble, trauma informed, anti-oppression methodologies. Dedicated to continuous Professional Development.
Overview
27
27
years of professional experience
Work History
Program Coordinator - CPNP
Public Health Agency Of Canada
08.2022 - Current
- Provided ongoing direction and leadership for program operations.
- Developed successful program marketing and outreach strategies to increase program awareness
- Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Maintained detailed documentation of budgets and all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Working Member JHSC - Program Health & Safety Rep.
Bereavement, Health, & Trauma Education /Support
Facing the Sun Inc.
01.2013 - Current
- Led educational seminars and lectures at local health centres and classrooms to expand awareness of death, dying, suicide, mental health, trauma informed care, harm reduction, and inclusive language
- Managed high-risk clients involving substance abuse or domestic violence concerns with specialized interventions and appropriate community referrals.
- Created and facilitated a bereavement group for those experiencing homelessness and structural vulnerability within Niagara on a foundation of Intersectionality and Critical Race Theory (CRT) knowledge.
- Researched, developed, facilitated, and evaluated community campaigns in mental health, as well as keynote speaker (suicide prevention, eating disorders lived experience, and trauma informed care)
- Assisted client families in navigating social support systems and accessing additional community resources for self growth and re-integration into their communities after/while experiencing trauma
- Completed one-on-one and group sessions with broad range of clients experiencing suicide ideation, suicide survivorship, traumatic grief and infant and pregnancy loss
- Excel in high pressure, time sensitive driven projects and life events, remaining calm in charged situations
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Provide professional development within bereavement & trauma, providing valuable insight into grief processes within death and non death losses.
Instructor/Trainer - Program Facilitator
St. John Ambulance, The Lung Association, Red Cross & Perri Med - Self Employed
01.2002 - Current
- Developed and delivered training materials such as student guides, programs of instruction and presentations as Regional Medical First Response Unit Coordinator and Instructor Chair
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning
- Promoted program and events and conducted outreach activities to increase participation and re-engage past participants (100+ volunteer coordination)
- Instructor of Medical First Response, First Aid, CPR & AED, HCP, WHIMS
- Developed, delivered and assessed Palliative Care & EOL Training and Suicide Intervention methods to all age levels
- Delivered non certified community life saving courses at no charge for under-resourced, at risk and vulnerable populations
- Targeted specific community groups with wellness and disease management information.
Licensed Director (Class 1 Funeral)
Bereavement Authority of Ontario
09.1997 - Current
- Developed relationships with community health and social service partners; aided in developing inclusive funeral financial support program with Niagara Region as Vice Chair of Niagara District Funeral Service Association
- Mentor/Preceptor within the BAO internship program, interviewing candidates; creation and facilitation of advising and evaluation methods
- Coordination/promotion of community and cultural events (Remembrance Day, Indigenous Reconciliation Day, Ching Ming Festival, Environmental Awareness days)
- Managed cases and tasks efficiently, with a keen ability to prioritize time sensitive circumstances within high stress environments with comfort, professionalism and calm.
Aide Éducatrice/Community Support Worker
La Boîte À Soleil/Maison D'Amis/Red Cross
01.1998 - 05.2020
- Confidential and trauma informed communicator with clients, guardians and medical professionals in supervisory roles
- Report writing and case note experience
- Worked with children individually and in groups to support their social, communicative, and problem-solving development
- Working knowledge FIPPA and AODA, advocated for families to governing bodies, local & provincial
- Health & Safety Team Lead - First Aid/Mental Health trainer/support team lead
Education
French Immersive Studies
Université Laval/University of Saskatchewan
Quebec, QC/Saskatoon, SK 05.2001 -
BEd - Adult Education
Brock University
St. Catharines, ON 05.2001 -
Thanatology - Honours
University of Western Ontario
London, ON 05.2001 -
Bereavement Education
University of Toronto - OSIE
Toronto, ONFuneral Service Education - Honours
Humber College
Toronto, ONSkills
Training & Facilitation
Additional Information
Canadian Honours Award System - National Order Recipient - Humanitarianism
Greater Niagara Chamber of Commerce & Province of Ontario Volunteer Recognition Honours
Bereavement Ontario Network Regional Volunteer Manager/Conference Co-Chair/Vice-President
YWCA Women of Distinction/The Business Link 40 under Forty Award Alumni
Public Outreach Consulting - City of Niagara Falls Cemetery Services
Public Outreach and Social Media Lead - Green Burial Society of Canada
Canadian Blood Services - Community Influencer
Adult Leader - Girl Guides of Canada (15+ years)
Conseil d'école, vice-président, - École élémentaire catholique Saint-François-d'Assise
Volunteer - Niagara Children's Centre, Regional Chamber of Commerce,Sunnybrook Pregnancy & Infant Loss Program, Emergency Planning Committee boards (regional, provincial)
Timeline
Program Coordinator - CPNP
Public Health Agency Of Canada
08.2022 - Current
Bereavement, Health, & Trauma Education /Support
Facing the Sun Inc.
01.2013 - Current
Instructor/Trainer - Program Facilitator
St. John Ambulance, The Lung Association, Red Cross & Perri Med - Self Employed
01.2002 - Current
French Immersive Studies
Université Laval/University of Saskatchewan
05.2001 -
BEd - Adult Education
Brock University
05.2001 -
Thanatology - Honours
University of Western Ontario
05.2001 -
Aide Éducatrice/Community Support Worker
La Boîte À Soleil/Maison D'Amis/Red Cross
01.1998 - 05.2020
Licensed Director (Class 1 Funeral)
Bereavement Authority of Ontario
09.1997 - Current
Bereavement Education
University of Toronto - OSIE
Funeral Service Education - Honours
Humber College
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