- Conduct rapid risk assessments and crisis interventions for the Anchor Project, evaluating urgency and coordinating response dispatches.
- Provide emotional support and connect callers, chat users, and email inquirers with appropriate community resources.
- Manage intakes and referral services for programs, including Good2Talk, the Ontario Caregiver Organization, and ReportON.
- Conduct follow-ups, update resource information, and support administrative needs.
- Partnered with child educators to implement developmentally suitable activities for children.
- Organized recreational activities to promote learning and social skills, ensuring a safe environment.
- Communicated updates to parents and managed attendance records.