Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Brianna Zynomirski

Welland,ON

Summary

Registered Social Service Worker (OCSWSSW) with over five years of progressive experience in mental health and addictions, including leadership roles within the Métis Nation of Ontario. Proven ability to oversee clinical services, support staff development, and ensure compliance with organizational policies and provincial legislation. Skilled in performance management, conflict resolution, and program improvement. Recognized for promoting a positive workplace culture, fostering interdepartmental collaboration, and delivering high-quality client-centered care. Skilled at training new hires and mentoring struggling workers to achieve team success. Committed to continuous learning and advancing culturally safe and responsive services for Métis communities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead of Youth Mental Health

Métis Nation of Ontario
02.2023 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with a need for increased skill.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assisted with performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented comprehensive onboarding for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Managed day-to-day operations of the team, ensuring that tasks and responsibilities were effectively delegated, organized, and completed according to organizational goals.

Child And Youth Mental Health Navigator

Métis Nation of Ontario
09.2020 - 02.2023
  • Actively listened to clients' requests, confirming full understanding before addressing concerns.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Performed client assessments and developed treatment plans.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Documented client progress in confidential files.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Support Worker

Community Living Welland Pelham
09.2018 - 09.2020
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Worked with medical teams, patients and families to implement effective treatment plans.

Caregiver

Right At Home Canada
11.2016 - 11.2018
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Education

Diploma - Social Service Worker

Niagara College
Welland, ON
04.2016

High School Diploma -

Welland Centennial Secondary School
Welland, ON
06.2014

Skills

  • Community Mental Health Services
  • Client Advocacy
  • Excellent Communication
  • Multitasking Abilities
  • Organization and Time Management
  • Planning and Coordination
  • Individualized Instruction
  • Performance Monitoring and Improvement
  • Team Supervision
  • Coaching and Mentoring

Certification

  • Crisis Intervention Training - May 2025
  • CPR C + First Aid, St. John Ambulance - February 2025
  • Intuit Academy of Bookkeeping, Intuit - September 2024
  • Leading Diverse Teams & Organizations, University of Michigan - November 2022
  • ASSIST, Living Works - August 2021
  • Mental Health First Aid, Mental Health Commission of Canada - January 2021
  • CPI, Crisis Prevention Institute - December 2020

Volunteer

Board Member of the Board of Directors for Niagara Peninsula Homes (October 2024 - Present)

  • Support governance, strategic direction, and oversight for affordable housing initiatives in the Niagara Region.

Timeline

Team Lead of Youth Mental Health

Métis Nation of Ontario
02.2023 - Current

Child And Youth Mental Health Navigator

Métis Nation of Ontario
09.2020 - 02.2023

Support Worker

Community Living Welland Pelham
09.2018 - 09.2020

Caregiver

Right At Home Canada
11.2016 - 11.2018

High School Diploma -

Welland Centennial Secondary School

Diploma - Social Service Worker

Niagara College

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Brianna Zynomirski