Naomie Née BISHOGO MUGOLI ADOUA
Moncton,Canada
Summary
With one year of experience as a receptionist and a year as a customer service representative. I have a great mastery in the field of ration with customers while putting them at ease responding to their needs so they leave satisfied. During my experience I have gained a lot and I am ready and enthusiastic to offer a better quality of service in your company. With excellent communication skills, sales and a sociable character, today I am looking for a new post in order to use my skills and maximize customer's satisfactions.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
Moncton, NB
10.2024 - Current
- Communicate with customers through inbound calls related to billing, payments, existing and new services, promotional offers, and service upgrades or downgrades
- Responded to customer requests for products and services.
- Assist customers in placing online orders, improving overall user experience.
- Utilize multiple computer systems to research products, services, common issues, and available solutions
- Assist customers with French or English language inquiries in a timely and professional manner.
Canvasser
New Majority
Moncton, NB
10.2024 - 10.2024
- Approach and engage with the young public in a friendly and professional manner.
- Engage with youth to conduct opinion polling and to encourage them to vote.
Administrative Assistant
Mutual Aid Association for Vulnerable People
Congo Brazzaville, Congo
02.2022 - 11.2023
- Archive and classify all documents useful to the life of the association
- Prepare meeting documents: Board of directors, general assembly, save documents related to the life of the association
- Provide administrative support for all activities of the association
- Manage the association's correspondence: meetings, visitors, phone calls, emails, etc
Office Assistant
Computer House
Congo Brazzaville, Congo
04.2021 - 01.2022
- Enter documents, layout, tables, printing and sending of documents, processing of illustrations
- Take care of photocopying and filling documents
- Ensure the supply, the proper functioning, the allocation and the monthly accounting statements of the office equipment (photocopier, franking machine, telephone system, fax machine, etc.)
Customer service
MTN
Congo Brazzaville, Congo
02.2020 - 01.2021
- Respond to customer inquiries about products
- Announce new promotion to the service offered by the organization
- Provides solutions and advises on products and services
Architect assistant
KLAROFF
Kinshasa, Congo
12.2018 - 12.2019
- Company Overview: Architecture and civil engineering design office
- Prepare and develop layouts, elevations, cross sections in construction drawings
- Assist architectural teams in dimensional surveys of buildings
- Use advanced software like CAD or ArchiCAD in preparing architectural plans
- Architecture and civil engineering design office
Receptionist
KLAROFF
Kinshasa, Congo
04.2018 - 12.2018
- Company Overview: Architecture and civil engineering design office
- Receive and transfer phone calls
- Mail tracking
- Welcome and provide information to visitors
- Architecture and civil engineering design office
Education
Professional certificate -
SIX SIGMA SYNERGY
Malaysia12.2017
Diploma - Landscape Architecture
Infrastructure University
Malaysia01.2017
Skills
- Excellent in French
- Good in English
- Capacity to adapt to new environment
- Communication skills
- Friendly attitude
- Always smiling
- Jovial
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
10.2024 - Current
Canvasser
New Majority
10.2024 - 10.2024
Administrative Assistant
Mutual Aid Association for Vulnerable People
02.2022 - 11.2023
Office Assistant
Computer House
04.2021 - 01.2022
Customer service
MTN
02.2020 - 01.2021
Architect assistant
KLAROFF
12.2018 - 12.2019
Receptionist
KLAROFF
04.2018 - 12.2018
Professional certificate -
SIX SIGMA SYNERGY
Diploma - Landscape Architecture
Infrastructure University