Naomie Née BISHOGO MUGOLI ADOUA
Moncton,Canada
Summary
With one year of experience as a receptionist and a year as a customer service representative. I have a great mastery in the field of ration with customers while putting them at ease responding to their needs so they leave satisfied. During my experience I have gained a lot and I am ready and enthusiastic to offer a better quality of service in your company. With excellent communication skills, sales and a sociable character, today I am looking for a new post in order to use my skills and maximize customer's satisfactions.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
10.2024 - Current
- Communicate with customers through inbound calls related to billing, payments, existing and new services, promotional offers, and service upgrades or downgrades
- Responded to customer requests for products and services.
- Assist customers in placing online orders, improving overall user experience.
- Utilize multiple computer systems to research products, services, common issues, and available solutions
- Assist customers with French or English language inquiries in a timely and professional manner.
Canvasser
New Majority
10.2024 - 10.2024
- Approach and engage with the young public in a friendly and professional manner.
- Engage with youth to conduct opinion polling and to encourage them to vote.
Administrative Assistant
Mutual Aid Association for Vulnerable People
02.2022 - 11.2023
- Archive and classify all documents useful to the life of the association
- Prepare meeting documents: Board of directors, general assembly, save documents related to the life of the association
- Provide administrative support for all activities of the association
- Manage the association's correspondence: meetings, visitors, phone calls, emails, etc
Office Assistant
Computer House
04.2021 - 01.2022
- Enter documents, layout, tables, printing and sending of documents, processing of illustrations
- Take care of photocopying and filling documents
- Ensure the supply, the proper functioning, the allocation and the monthly accounting statements of the office equipment (photocopier, franking machine, telephone system, fax machine, etc.)
Customer service
MTN
02.2020 - 01.2021
- Respond to customer inquiries about products
- Announce new promotion to the service offered by the organization
- Provides solutions and advises on products and services
Architect assistant
KLAROFF
12.2018 - 12.2019
- Company Overview: Architecture and civil engineering design office
- Prepare and develop layouts, elevations, cross sections in construction drawings
- Assist architectural teams in dimensional surveys of buildings
- Use advanced software like CAD or ArchiCAD in preparing architectural plans
- Architecture and civil engineering design office
Receptionist
KLAROFF
04.2018 - 12.2018
- Company Overview: Architecture and civil engineering design office
- Receive and transfer phone calls
- Mail tracking
- Welcome and provide information to visitors
- Architecture and civil engineering design office
Education
Professional certificate -
SIX SIGMA SYNERGY
Malaysia12.2017
Diploma - Landscape Architecture
Infrastructure University
Malaysia01.2017
Skills
- Excellent in French
- Good in English
- Capacity to adapt to new environment
- Communication skills
- Friendly attitude
- Always smiling
- Jovial
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
10.2024 - Current
Canvasser
New Majority
10.2024 - 10.2024
Administrative Assistant
Mutual Aid Association for Vulnerable People
02.2022 - 11.2023
Office Assistant
Computer House
04.2021 - 01.2022
Customer service
MTN
02.2020 - 01.2021
Architect assistant
KLAROFF
12.2018 - 12.2019
Receptionist
KLAROFF
04.2018 - 12.2018
Professional certificate -
SIX SIGMA SYNERGY
Diploma - Landscape Architecture
Infrastructure University
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