Gursharan Kaur
Regina,Canada
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
07.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/Customer Service Cashier
A&W® Restaurants
07.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Lowe's
09.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Liberal Arts And Sciences
University of Regina
Regina, SK04-2023
Skills
- Customer service
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Order processing
- Dispute resolution
- Sales expertise
- Store maintenance
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid and CPR
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
07.2023 - 09.2024
Cashier/Customer Service Cashier
A&W® Restaurants
07.2022 - 06.2023
Cashier
Lowe's
09.2021 - 06.2022
First Aid and CPR
Associate of Arts - Liberal Arts And Sciences
University of Regina
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