Nancy Mhazo
Sarnia,Canada
Summary
Experienced in customer service, skilled in conflict resolution problem solving. Proficient in picking up new procedures and tasks while elevating customer/guest service in every role.
Overview
10
10
years of professional experience
Work History
Financial Sales Representative
Money Mart Financial Services
Sarnia, ON, Canada
07.2021 - Current
- Provided a high level of customer service-consistently and efficiently
- Issued business loans, cheque cashing, cash advances efficiently ensuring all risks assessment strategies are utilized
- Prepared collection files and assisted in the collection process
- Successfully opened and closed store and reconciled cash float and the completion of each shift
- Contributed to team effort by accomplishing store/district targets as needed
Food Server/Cashier
Tim Hortons
Sarnia, ON, Canada
01.2020 - 03.2021
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Operated drive-through window and sales registered quickly and efficiently
- Promptly and sympathetically handled guest concerns and complaints.
Staff Housing Coordinator
Cabot Links Resort
Inverness, NS, Canada
06.2020 - 09.2020
- I was responsible for overseeing the staff housing processes from onboarding to departure.
- I hosted housing events to improve staff morale.
- I was a liaison between staff and Management regarding housing concerns and needs.
Pro Shop Assistant
Cabot Links Resort
Inverness, NS, Canada
01.2019 - 12.2019
- As a Pro Shop Assistant l sold products and managed daily sales activities through the Point of sale/POS system
- Assisted Reception department as required, telephone tee time bookings and guest reservations
- Opened and closed the pro shop and stayed up to date with all promotions and special events
- Assisted in tournament organization (signage, scoring, registration)
Server/Cashier
McDonald's
Sydney, NS, Canada
01.2016 - 12.2019
- Assisted in maintaining cleanliness in line with company standards and contributed to exceeding standards in all internal quality checks.
- Maintained a fast speed of service during rush times and delivered prompt, friendly customer service.
Housekeeping Room Attendant
Sunset Inn and Suites
Sioux Lookout, ON, Canada
01.2016 - 12.2016
- I cleaned all guest rooms and delivered fresh clean towels to all the guests.
- Also recorded and reported any malfunctions in the rooms to the front desk.
Cashier/Customer Service
Red Apple Stores
Ontario, CA, Canada
05.2016 - 08.2016
- As a store associate l helped provide a superior customer experience by being courteous and honest
- I maintained a high level of knowledge for store products to provide guidance to customers.
- Completed all additional tasks on time as required.
Education
Bachelor of Hospitality and Tourism Management - Hospitality and Tourism Management
Cape Breton University
Sydney, NS05.2019
High School -
Cornway College High School
HarareSkills
- Strong work ethic
- Accountability
- Adaptability
- Good leadership and team work
- Multitasking
- Collaboration
- Problem Solving
Timeline
Financial Sales Representative
Money Mart Financial Services
07.2021 - Current
Staff Housing Coordinator
Cabot Links Resort
06.2020 - 09.2020
Food Server/Cashier
Tim Hortons
01.2020 - 03.2021
Pro Shop Assistant
Cabot Links Resort
01.2019 - 12.2019
Cashier/Customer Service
Red Apple Stores
05.2016 - 08.2016
Server/Cashier
McDonald's
01.2016 - 12.2019
Housekeeping Room Attendant
Sunset Inn and Suites
01.2016 - 12.2016
Bachelor of Hospitality and Tourism Management - Hospitality and Tourism Management
Cape Breton University
High School -
Cornway College High School