Shiva Kandel
Summary
Self-driven, ambitious, enterprising and friendly demeanor person with experience in many customer service/ sales representative roles. Detail-oriented with exceptional instincts for making high exceptions who thrive in teamwork while delivering high service standards. Willing to use my experience to attain employment in a perfect role where I can grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Sales Representative
Teleperformance (Scotiabank Outbound)
09.2023 - Current
- Answering a high-call volume of 200 calls or more on average every day and building rapport with clients to learn more about their life events, and giving them comprehensive financial advice that lines to their daily needs
- Excellent objection handling and product knowledge to assist customers in obtaining the finest credit product possible, including the best credit product protection plan (insurance) from which they can benefit, incase of an unfortunate life event
- Providing exceptional customer service/sales performance and working as a team to cross-sell and upsell possibilities by reaching personal sales targets leading to boost revenue
- Using software program's such as Syntelate, AS400, Intralink, and sales builder to navigate through customer/client profiles, and complete credit product applications by using Edge and CCP software, providing customers with the product that they have chosen based on their financial needs, circumstances and goals
- Acknowledging customer's complaints and finding resolutions to minimize compliances and serving as an effective representative of respectable and successful financial institutions, preserving bank's reputation and building a reliable relationship to develop and expand customer interactions through outbound calls resulting in customer satisfaction.
Recreation Center Attendant/ Pool Attendant
Aquatics Ai Service (AAIS)
07.2021 - Current
- Answering calls and booking residents for amenities such as the pool, gym, tennis, billiards, library, and party rooms
- Maintaining the pool's chemical balance as well as looking for broken or damaged parts or items
- Interacting and helping residents, including those who need wheelchair help, unaccompanied children, and others with language problems.
- Keeping a professional demeanor at all times, making sure that the activities are carried out in accordance with the companies specific procedures and policies, and carrying out any additional jobs that have been assigned by the company.
Crew Member
McDonalds
Tokyo, Japan
01.2017 - 01.2019
- Monitored food preparation to ensure orders are completed quickly and no product is wasted
- Handled customer orders and built a customer-first mentality to promptly resolve issues and achieve total customer satisfaction
- Trained new employees with customer service, food preparation, and food handling.
Education
Diploma - Flight Service - Operation and Cabin Management
Seneca College
Toronto, ON04.2022
High School Diploma -
Tagara Metropolitan High School
Tokyo, Japan03.2020
Skills
- Highly professional reliable and able to work on minimal supervision
- Strong team leader and enthusiastic mindset along with a strong drive for success
- Excellent socialization skill for adaptation to diverse cultural backgrounds, and to maintain long-lasting relationships with customers
- Excellent organizational, management and administrative skills
- Software skills; AS400 (TCS), Intralink, Salesbuilder, Edge, CCP
- Customer Service
- Critical Thinking
- Computer Skills
- Team Collaboration
- Team Leadership
- Decision-Making
- Relationship Building
- Client Relations
- Know Your Customer
- Compliance adherence
- Marketing Strategies
Certification
- Emergency First AID with CPR C & AED Certificate.
- OTEC's (Emotional Intelligence, Stress Management, and Essential Service Excellence) Program
Languages
Nepali
Native or Bilingual
English
Full Professional
Japanese
Full Professional
Hindi
Full Professional
References
- Nabil Amini
President at Superior Pool & Spa | Redefining the Aquatics Industry through technology ||
Cell: 416-889-7452
E-Mail : aminin@aquaticsai.com
Note: Nabil is my current work manager who helps me grow up in a work environment.
- Judy Hooper
Professor at Seneca College
E-Mail: Judy.hooper@senecacollege.ca
Note: Judy helped me polish my strength in preparing for my career planning in the aviation industry.
- Miranda Wong
Professor at Seneca College
E-Mail: Miranda.wong@senecacollege.ca
Note: Miranda helped me assist me in my career planning, sales and marketing for airlines so that I could learn more and grow in my daily life.
Timeline
Financial Sales Representative
Teleperformance (Scotiabank Outbound)
09.2023 - Current
Recreation Center Attendant/ Pool Attendant
Aquatics Ai Service (AAIS)
07.2021 - Current
Crew Member
McDonalds
01.2017 - 01.2019
Diploma - Flight Service - Operation and Cabin Management
Seneca College
High School Diploma -
Tagara Metropolitan High School