Hajer Al Malki
Hamilton,ON
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Nebo Ultra Wash
05.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Personal Support Worker
Bayshore Home Care Solutions
02.2024 - 04.2024
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Trained and coordinated work of new support workers.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Server
Stacked
02.2023 - 06.2023
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
D Spot Dessert Cafe
11.2022 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Sales Associate
Dynamite
10.2022 - 01.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Cashier & Merchandiser
Home Depot
02.2022 - 07.2022
- Trained and provided support for new crew members
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Handled items 50lbs+
- Maintained clean and organized checkout areas
- Assisted customers in person and via phone
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers in creating new credits and rewards cards
Cashier & Merchandiser
Fortinos
09.2021 - 03.2022
- Memorized 80+ food product codes
- Assisted customers at checkout along with coupons
- Managed stocking and cleaning of shelves
- Operated cash register with high-end accuracy and speed
- Addressed guest concerns and resolved issues with product(s)
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
Cashier & Sales Associate
Winners Ancaster
09.2020 - 01.2021
- Collected payments and provided accurate change.
- Helped 100+ customers a day find items throughout the store
- Assisted customers at checkout
- Organized clothing racks, including restocks, returns, etc.
- Observed sale floor conditions and took action to correct any issues
- Helped with signing customers up for rewards program.
Education
High School Diploma -
Bishop Tonnos Catholic Secondary School
Hamilton, ONBachelor of Science - Nursing
York University
Toronto, ON06.2026
WHMIS/Workshop Health and Safety Trained -
Bishop Tonnos Catholic Secondary School
Hamilton, ON01.2020
Skills
- WHMIS/Workshop Health and Safety Trained
- Highly motivated individual with a reliable work ethic
- Flexible schedule and willingness to learn new skills
- Able to work as an individual with minimal to no supervision
- Experienced communicating effectively with a variety of clientele
- Skilled in working in a professional work environment with multiple priorities
- Employee Training
- Problem Solving
- Honest and Ethical
- Reliable and Responsible
- Detail-Oriented
- Complaint Resolution
- Credits and Refunds
- Loss Prevention
- Merchandise Restocking
- Cash Handling
- POS Systems
- Customer Service
- Advanced First Aid Knowledge
- First Aid and CPR Training
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
Timeline
Personal Support Worker
Bayshore Home Care Solutions
02.2024 - 04.2024
Sales Representative
Nebo Ultra Wash
05.2023 - Current
Server
Stacked
02.2023 - 06.2023
Server
D Spot Dessert Cafe
11.2022 - 02.2023
Sales Associate
Dynamite
10.2022 - 01.2023
Cashier & Merchandiser
Home Depot
02.2022 - 07.2022
Cashier & Merchandiser
Fortinos
09.2021 - 03.2022
Cashier & Sales Associate
Winners Ancaster
09.2020 - 01.2021
Bachelor of Science - Nursing
York University
WHMIS/Workshop Health and Safety Trained -
Bishop Tonnos Catholic Secondary School
High School Diploma -
Bishop Tonnos Catholic Secondary School
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