NAFLA NASAR
Mississauga,CA
Summary
Detail-oriented and professional, I possess expertise in customer support and specialize in cloud technologies such as Microsoft Azure, AWS, and GCP. My track record demonstrates a proven ability to deliver innovative solutions that enhance customer experiences. With strong project management skills and a collaborative approach, I excel at optimizing processes and fostering effective cross-functional teamwork. Eager to leverage my technical acumen, I am driven to achieve impactful results in a technology-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist II
Spektra Systems
07.2023 - 10.2024
- Ensuring high levels of customer service by providing expert assistance for complex inquiries related to cloud labs across Azure, AWS, and GCP platforms
- Troubleshooting VM connectivity issues while accessing the Labs
- Developing and delivering tailored training sessions that equip staff with the skills necessary to elevate their service performance
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collaborating with engineering team to effectively address client feedback and customize solutions that meet their needs
Customer Support Specialist I
Spektra Systems
09.2021 - 06.2023
- Acquired and applied extensive product knowledge to adeptly resolve customer inquiries and provide personalized support
- Diagnosed and resolved semi-technical issues, delivering effective solutions and escalating complex challenges for timely resolution
- Maintained meticulous records of support interactions, systematically documenting resolutions and customer information for future reference
Junior Software Engineer
Techbyheart, Cochin, Kerala
07.2019 - 02.2020
- Engaged with clients to elucidate website requirements, ensuring a comprehensive understanding of project goals and expectations
- Engineered websites from the ground up, diligently addressing all client specifications to deliver a tailored solution
- Collaborated with designers to translate innovative ideas into functional features, facilitating a harmonious development process
- Enhanced user engagement by crafting intuitive interfaces and fine-tuning site performance for optimal responsiveness
- Executed thorough testing and debugging procedures, guaranteeing robust functionality and delivering a polished final product that surpassed client expectations.
Education
Bachelor of Technology - Electronics And Communications
MES College Of Engineering
Kerala03.2018
Skills
- Customer Service Excellence
- Virtualization
- GIT
- Linux
- Incident Management
- Technical Troubleshooting
- Quality Assurance
- Teamwork and Collaboration
- Microsoft Windows and Office
- Networking
- Cloud Security and Recovery
- ARM
- Cost Optimization
- Powershell
Certification
- Microsoft Azure Fundamentals (AZ-900) | Microsoft | 2022
- Certified Penetration Tester | Red Team Academy | 2018
Timeline
Customer Support Specialist II
Spektra Systems
07.2023 - 10.2024
Customer Support Specialist I
Spektra Systems
09.2021 - 06.2023
Junior Software Engineer
Techbyheart, Cochin, Kerala
07.2019 - 02.2020
- Microsoft Azure Fundamentals (AZ-900) | Microsoft | 2022
- Certified Penetration Tester | Red Team Academy | 2018
Bachelor of Technology - Electronics And Communications
MES College Of Engineering
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