Pulkit Sharma
Mississauga,ON
Summary
Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Innisfil Eye Center
Innisfil, Ontario
01.2024 - 07.2024
- Provided outstanding customer service by efficiently handling inquiries, scheduling appointments, and resolving issues.
- Managed patient records with precision, ensuring accuracy and confidentiality.
- Successfully resolved customer complaints, contributing to a positive and welcoming environment.
- Assisted customers in managing payments and establishing current payment plans.
Assistant Project Manager
GammaByte Technology
Delhi, India
10.2020 - 02.2023
- Successfully controlled project timelines, budgets, and resources for consistent on-time delivery.
- Maintained transparent communication channels among stakeholders by facilitating regular updates and prompt issue resolution.
- Managed the procurement and organization of project documents, reports, and files.
- Held discussions with key stakeholders regarding project objectives and requirements.
- Tracked project deliverables, ensuring on-track and on-budget performance.
Food and Beverage Server
Kwality Restaurant
Yamunanagar, India
05.2016 - 02.2018
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Presented menus and answered questions regarding menu items, offering recommendations as needed.
- Ensured availability of supplies in server areas throughout shifts.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Hotel J K Residency
Yamunanagar, India
05.2016 - 02.2018
- Proficiently used POS terminals to manage order entry, bill splitting, and totaling.
- Coordinated with colleagues to ensure smooth operations and timely delivery of meals to customers.
- Promoted desserts, appetizers and specialty drinks for increased sales potential.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maximized guest satisfaction by delivering food from kitchen and fulfilling additional requests.
- Performed thorough checks of customer identification to confirm eligibility for alcohol consumption.
Education
Associate Certificate - Project Management
Algoma University
Mississauga, ON01-2024
Bachelor of Technology - Computer Science
Kurukshetra University
Kurukshetra06-2020
Skills
- Customer Service Excellence
- Communication Skills
- Teamwork and Collaboration
- Time Management
- Complex Problem-Solving
- Cash Handling & POS Operations
- Food Safety & Hygiene
- Order Preparation
- Stocking and replenishing
- Cleaning
Certification
- Smart Serve Certification (Valid until 2029)
- First Aid and CPR Level C (Valid until 2027)
Availability
- Available for all shifts, including weekends and holidays, until January 7, 2025.
- January onwards can work as per Government regulations.
Timeline
Customer Service Representative
Innisfil Eye Center
01.2024 - 07.2024
Assistant Project Manager
GammaByte Technology
10.2020 - 02.2023
Food and Beverage Server
Kwality Restaurant
05.2016 - 02.2018
Server
Hotel J K Residency
05.2016 - 02.2018
Associate Certificate - Project Management
Algoma University
Bachelor of Technology - Computer Science
Kurukshetra University
- Smart Serve Certification (Valid until 2029)
- First Aid and CPR Level C (Valid until 2027)
Similar Profiles
Pulkit SharmaPulkit Sharma
Customer Service Representative at Innisfil Eye CenterCustomer Service Representative at Innisfil Eye Center
John ChalmersJohn Chalmers
Tactical Instructors Course at Innisfil Police ServiceTactical Instructors Course at Innisfil Police Service
Makenzie Joan BakerMakenzie Joan Baker
Lead Montessori Teacher at Innisfil Montessori AcademyLead Montessori Teacher at Innisfil Montessori Academy