Michael Seery
Sainte-Julie,QC
Summary
Proven track record in enhancing customer loyalty and streamlining sales processes at UPM Raflatac. Consistently excelled in conflict resolution and Microsoft Excel. Implemented strategic initiatives and provided empathetic customer service to consistently surpass sales targets. Proficient in CRM and problem-solving, resulting in significant client retention and satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
UPM Raflatac
11.2011 - 11.2024
- Handled high-stress situations with effective management.
- Resolved customer complaints with empathy, resulting in increased loyalty
- Found satisfactory resolutions to difficult calls, balancing company and customer needs.
- Responded to customer requests for products, services, and company information.
Inside Sales
UPM Raflatac
05.2010 - 11.2011
- Established challenging sales objectives and surpassed targets.
- Coordinated closely with inside sales representatives to follow up on leads generated from various marketing initiatives effectively.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
Claim Specialist
UPM Raflatac
01.2007 - 05.2010
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Education
None - Business Administration
Champlain College
Longueuil, QCSkills
- Service Excellence
- Comprehensive Listening
- Critical thinking
- Precise Data Entry
- Customer Service Excellence
- Problem resolution
- Building Professional Relationships
- Customer Service Experience
- Skilled in Software Usage
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client Engagement
- Customer satisfaction measurement
- Microsoft outlook
- Coordinated Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Administrative support
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Staff training
- Technical support
- Quality control
- Live chat support
- Filing
- Product sales
- Product and service solutions
- Coordination
- Assertiveness
- Order fulfillment
- Account management
- Service upselling
- Product promotion
- Sales closing
- Key holder experience
- Report generation
Languages
English
Native or Bilingual
French
Native or Bilingual
Additional Information
Over 20 years of experience in the printing industry ranging from running simple blanks to high end wine labels with multi levels of printing processes at same time
Timeline
Customer Service Representative
UPM Raflatac
11.2011 - 11.2024
Inside Sales
UPM Raflatac
05.2010 - 11.2011
Claim Specialist
UPM Raflatac
01.2007 - 05.2010
None - Business Administration
Champlain College
Similar Profiles
Tiffany BurrellTiffany Burrell
Manager, Customer Operations in Finance at UPM RaflatacManager, Customer Operations in Finance at UPM Raflatac
Eric CochranEric Cochran
Warehouse Expert at UPM RaflatacWarehouse Expert at UPM Raflatac
Chelsea HastingsChelsea Hastings
Product Development Specialist at UPM RaflatacProduct Development Specialist at UPM Raflatac
ALEXIS WHITTAKERALEXIS WHITTAKER
Sustainability Intern at UPM RaflatacSustainability Intern at UPM Raflatac
Emma DionneEmma Dionne
Horticulture Intern at Pepiniere Mont-Bruno (Simon Besner)Horticulture Intern at Pepiniere Mont-Bruno (Simon Besner)