Romanpreet Kaur
Mississauga,Canada
Summary
Inside Sales Representative with a strong focus on customer loyalty and relationship building, consistently achieving sales targets. Proficient in customer relationship management, lead generation, and implementing effective sales strategies. Demonstrates excellent communication and problem-solving skills, fostering seamless interactions with clients and team members to drive growth. Knowledgeable in job-related software and successful sales techniques.
Overview
7
7
years of professional experience
Work History
Inside Sales Support/Customer Service Representative
Gentek Building Products
Mississauga, ON
04.2021 - Current
- Managed scheduling of appointments and maintained calendars for customer engagement.
- Documented customer interactions in CRM system for future reference.
- Conducted consultation meetings and greeted visitors to enhance client experience.
- Provided software training on window quoting to customers as needed.
- Updated manual price lists and supplied product information based on blueprints.
- Prepared and edited documentation for invoices, reports, and contracts.
- Increased sales by identifying customer needs and removing barriers to purchase.
- Scheduled and managed online meetings via Zoom and WebEx to ensure effective communication.
- Ordered office supplies within budget to maintain operational efficiency.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed account records and contact logs to facilitate sales process.
Office Administrative Assistant
Vinyl-Pro
04.2020 - 03.2021
- Facilitated pre-scheduled appointments for window, door, and siding consultations.
- Answered phone calls, emails, and faxes from customers to ensure prompt service.
- Sorted mail daily for distribution throughout the organization.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Organized paperwork and maintained filing systems for efficient record-keeping.
- Created orders for windows and doors using Live and Test software.
- Maintained database by entering new and updated customer and account information.
- Tracked production reports and contacted distributors regarding late payments.
- Managed supply inventory and placed orders to ensure availability.
- Handled sensitive information confidentially while performing data entry tasks.
Call Center Representative
NUMERIS
North York, Canada
08.2018 - 11.2019
- Conducted surveys via outbound calls to homeowners regarding radio and television habits.
- Collaborated with team members to address complex customer concerns.
- Handled escalated calls while maintaining professionalism and empathy.
- Updated customer accounts, addresses and contact information within call management databases.
- Followed a structured script to ask pre-determined questions effectively.
- Entered collected data into an online platform for analysis.
- Interacted with individuals at various organizational levels to gather insights.
- Earned recognition from senior management for achieving high call completion rates.
Education
Advanced Diploma - Computer System
Centennial College
ON, Canada04.2019
Skills
- Customer service excellence
- Multitasking ability
- Effective communication
- Microsoft Office proficiency
- Presentation and innovation skills
- Positive mindset
- Organizational and detail orientation
- Enthusiasm
- Salesforce CRM expertise
- Interpersonal skills
Timeline
Inside Sales Support/Customer Service Representative
Gentek Building Products
04.2021 - Current
Office Administrative Assistant
Vinyl-Pro
04.2020 - 03.2021
Call Center Representative
NUMERIS
08.2018 - 11.2019
Advanced Diploma - Computer System
Centennial College
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