Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romanpreet Kaur

Mississauga,Canada

Summary

Inside Sales Representative with a strong focus on customer loyalty and relationship building, consistently achieving sales targets. Proficient in customer relationship management, lead generation, and implementing effective sales strategies. Demonstrates excellent communication and problem-solving skills, fostering seamless interactions with clients and team members to drive growth. Knowledgeable in job-related software and successful sales techniques.

Overview

7
7
years of professional experience

Work History

Inside Sales Support/Customer Service Representative

Gentek Building Products
Mississauga, ON
04.2021 - Current
  • Managed scheduling of appointments and maintained calendars for customer engagement.
  • Documented customer interactions in CRM system for future reference.
  • Conducted consultation meetings and greeted visitors to enhance client experience.
  • Provided software training on window quoting to customers as needed.
  • Updated manual price lists and supplied product information based on blueprints.
  • Prepared and edited documentation for invoices, reports, and contracts.
  • Increased sales by identifying customer needs and removing barriers to purchase.
  • Scheduled and managed online meetings via Zoom and WebEx to ensure effective communication.
  • Ordered office supplies within budget to maintain operational efficiency.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Followed up on pending orders and inquiries in a timely manner.
  • Maintained detailed account records and contact logs to facilitate sales process.

Office Administrative Assistant

Vinyl-Pro
04.2020 - 03.2021
  • Facilitated pre-scheduled appointments for window, door, and siding consultations.
  • Answered phone calls, emails, and faxes from customers to ensure prompt service.
  • Sorted mail daily for distribution throughout the organization.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Organized paperwork and maintained filing systems for efficient record-keeping.
  • Created orders for windows and doors using Live and Test software.
  • Maintained database by entering new and updated customer and account information.
  • Tracked production reports and contacted distributors regarding late payments.
  • Managed supply inventory and placed orders to ensure availability.
  • Handled sensitive information confidentially while performing data entry tasks.

Call Center Representative

NUMERIS
North York, Canada
08.2018 - 11.2019
  • Conducted surveys via outbound calls to homeowners regarding radio and television habits.
  • Collaborated with team members to address complex customer concerns.
  • Handled escalated calls while maintaining professionalism and empathy.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Followed a structured script to ask pre-determined questions effectively.
  • Entered collected data into an online platform for analysis.
  • Interacted with individuals at various organizational levels to gather insights.
  • Earned recognition from senior management for achieving high call completion rates.

Education

Advanced Diploma - Computer System

Centennial College
ON, Canada
04.2019

Skills

  • Customer service excellence
  • Multitasking ability
  • Effective communication
  • Microsoft Office proficiency
  • Presentation and innovation skills
  • Positive mindset
  • Organizational and detail orientation
  • Enthusiasm
  • Salesforce CRM expertise
  • Interpersonal skills

Timeline

Inside Sales Support/Customer Service Representative

Gentek Building Products
04.2021 - Current

Office Administrative Assistant

Vinyl-Pro
04.2020 - 03.2021

Call Center Representative

NUMERIS
08.2018 - 11.2019

Advanced Diploma - Computer System

Centennial College

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Romanpreet Kaur