Shivani
Mississauga,Canada
Summary
Experienced in fast-paced retail environments with skills in cash handling, customer service, and transaction processing. Utilizing strong communication skills and meticulous attention to detail to ensure customer satisfaction and operational efficiency. Demonstrated ability to maintain accuracy and resolve conflicts seamlessly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier and Front Desk Customer Service Representative
Royal Thai House Restaurant
03.2024 - Current
- As a cashier and Front Desk Customer service representative at Royal Thai House Restaurant my role is very crucial to creating a welcoming atmosphere for guests
- I greet customers as they enter, providing a warm and friendly first impression and managing the cash
- I accurately process orders and handle payments, ensuring a smooth transaction experience
- I manage seating arrangements and address customer inquiries or concerns
Clerical Assistant
Purolator
08.2023 - 03.2024
- Provided clerical support to company employees by copying, faxing, and filing documents
- Interacted with customers by phone, email, or in-person to provide information
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Mentored, trained, and supported new staff members in office policies and procedures
Warehouse Associate
Lululemon
09.2022 - 08.2023
- Sorted, scanned, and stacked clothing products in separate bins to prepare customer orders for delivery
- Utilized handheld scanners and department databases to sort and catalog products accurately
- Packed, labeled, and prepared clothing items for shipment or storage
- Assisted in the loading and unloading of shipments, consistently lifting items up to 40-50 lbs
Front Desk Receptionist
Elite Bricks
12.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Hospitality - Hotel And Restaurant Management Dipl - Hospitality
Cambrian College of Applied Arts And Technology
Toronto, ONBUSINESS - Business
BITTS International Career College, Mississauga
04-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Team collaboration
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Cashier and Front Desk Customer Service Representative
Royal Thai House Restaurant
03.2024 - Current
Clerical Assistant
Purolator
08.2023 - 03.2024
Warehouse Associate
Lululemon
09.2022 - 08.2023
Front Desk Receptionist
Elite Bricks
12.2021 - 09.2022
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
Hospitality - Hotel And Restaurant Management Dipl - Hospitality
Cambrian College of Applied Arts And Technology
BUSINESS - Business
BITTS International Career College, Mississauga
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