Harnoor Kaur
Surrey
Summary
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
RainCity Housing and Support
09.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Shelter Worker
Surrey Urban Mission Society
08.2023 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Transitional Support Worker
the Salvation Army
01.2023 - 04.2024
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Education
Diploma (General Business Studies)
Kwantlen Polytechnic University
Surrey, BCSkills
- Crisis intervention
- Health monitoring
- Client assessment
- Conflict resolution
- Interpersonal communication
- Critical thinking
- Documentation and reporting
- First aid and CPR
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
FIRST-AID and CPR
NALOXONE TRAINING
WHIMS CERTIFICATION
BC DRIVER'S LICENCE CLASS 5
BASIC SECURITY LICENCE
Timeline
Shelter Support Worker
RainCity Housing and Support
09.2024 - Current
Shelter Worker
Surrey Urban Mission Society
08.2023 - Current
Transitional Support Worker
the Salvation Army
01.2023 - 04.2024
Diploma (General Business Studies)
Kwantlen Polytechnic University
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