Nicole Loomes
London,ON
Summary
Dedicated Shelter Support Worker with a proven track record at The Salvation Army Centre of Hope, excelling in crisis intervention and interpersonal communication. Skilled in fostering client independence through comprehensive support and advocacy, significantly enhancing community reintegration. Demonstrates exceptional teamwork and emotional support abilities, ensuring client and staff safety in challenging environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
The Salvation Army Centre of Hope
10.2021 - Current
- Provide personalized support, advocacy, and encouragement to clients in their housing journey, including assisting with finding permanent housing solutions, connecting them with community resources, and offering emotional support
- Collaborate with clients to develop individualized housing plans and goals, conducting regular assessments to track progress and adjust plans as needed
- Assist clients in developing life skills essential for maintaining stable housing, such as budgeting, household management, and conflict resolution
- Establish and maintained positive and trusting relationships with clients actively listening to their concerns and providing emotional support, guidance and referrals to community resources
- Provide support, assistance, and encouragement to clients, ensuring their day-to-day basic needs are met while promoting independence through achieving a paper ready status
- Work with interdisciplinary teams to deliver comprehensive housing support, participating in ongoing professional development
- Demonstrate effective de-escalation techniques to manage challenging situations, contributing to a positive living environment and ensuring the well-being of clients and staff
- Training new staff and interns, instilling a housing focused, trauma informed approach
- Collaborating with the Joint-health and safety committee to ensure the safety of clients and staff are up to standard on a month-to-month basis
- Collaborating with the staff engagement committee to create holiday events and celebrations to allow staff on all shifts and departments to participate in monthly celebrations and activities
- Assisting in providing comprehensive support services to homeless individuals, including intake assessments, crises intervention and case management, ensuring their basic needs are met and prompting their long-term stability
Volunteer
Bendale Acres
09.2011 - 01.2012
- Company Overview: Long-term care facility
- Assisted in providing selected nourishment to the long-term residents
- Assisted in creating a safe and inviting atmosphere for the residents when attending happy hour
- Engaged in illuminating conversations with long-term residents
- Long-term care facility
Education
Diploma - Social Service Worker
Centennial College
Toronto, ON01.2021
OSSD -
Monarch Park C.I.
01.2011
Skills
- Excellent communication skills
- Interpersonal skills
- Team player
- Collaborative work
- Independent work
- Creating shelter support activities
- Supervising shelter support activities
- Crisis intervention
- Health and safety awareness
- Emotional Support
- Documentation abilities
- First-aid and CPR
- Excellent Communication
- Organizational Skills
- Multitasking Abilities
- Client Advocacy
- Written Communication
- Conflict Resolution
- Interpersonal Communication
- Problem-solving abilities
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Certification
- Psychological First Aid, 2023
- Non-Violent Crisis Intervention, 2024
- First Aid and CPR Level C, 2022
- WHIMIS, 2024
- ASSIST, 2022
- CCOHS, 2023
- Abuse Prevention, 2024
- AODA, 2021
Languages
English
Full Professional
Timeline
Shelter Support Worker
The Salvation Army Centre of Hope
10.2021 - Current
Volunteer
Bendale Acres
09.2011 - 01.2012
OSSD -
Monarch Park C.I.
- Psychological First Aid, 2023
- Non-Violent Crisis Intervention, 2024
- First Aid and CPR Level C, 2022
- WHIMIS, 2024
- ASSIST, 2022
- CCOHS, 2023
- Abuse Prevention, 2024
- AODA, 2021
Diploma - Social Service Worker
Centennial College
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