Latifat Ibrahim-Ahmed
Care giver and Customer Experience Expert
Moncton,New Brunswick
Summary
Excellence-driven individual who is now looking for a new and challenging role in providing exceptional support to individuals in need of assistance with daily activities. Skilled in medication management, meal preparation and personal hygiene assistance. Strong communication skills, coupled with a deep understanding of the physical and emotional challenges faced by those requiring care. Committed to enhancing the quality of life for clients through attentive and respectful support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
John Howard Society of Southeastern New Brunswick
Moncton, New Brunswick
12.2023 - Current
- Assist in providing a safe and clean environment to guests.
- Support and assist guests in the shelter with basic needs such as coffee, drinks, clothing items, and hygiene products.
- Book guests using the HIFIS application and direct them to the warming area.
- Document any safety/security concerns or rules violation of any guest.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Retention Associate
Credit Direct Limited
03.2022 - 08.2023
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Utilized customer feedback to improve product offerings.
Caregiver, Special Needs
Holy Family Home For The Elderly
10.2021 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Child Care Provider (Volunteer)
House of Mercy Children's Home
04.2021 - 10.2021
- Supervise and care for the children
- Bathe, dress and feed infants and children
- Prepare formulas and change diapers for infants
- Plan, prepare and serve meals for children and perform other housekeeping duties.
- Kept notes of behavior issues, food served, and medications administered to children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments, and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted in potty training and toilet hygiene.
Health Care Assistant (Volunteer)
Happy People Home
05.2020 - 08.2020
- Working one-on-one with clients to provide non-medical assistance with tasks such as: Providing quality care for individuals and families
- Meal preparation, medication reminders, personal care and companionship for elderly ones
- Assisting where necessary in ensuring basic needs such as toiletries and groceries are adequately provided
- Assisting with meal planning, cooking and other home chores for client's who choose to live in their own homes.
Customer Executive Expert, Social Media Team
United Bank For Africa, UBA
11.2017 - 09.2021
- Proactively upsold products or services and introduced extended warranty options to customers.
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing, and technology issues.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Human Services Councillor -
Oulton College
Moncton, New Brunswick09.2023
Higher National Diploma with focus in Computer Science -
Lagos State Polytechnic
Ikorodu, Lagos State10.2014
Skills
- Competence in patient-care strategies
- Excellent interpersonal communication
- Understanding of nutrition
- Good organization and planning skills
- Time management
- Empathy
- Observational skills
- Compassionate
- Companionship
- Occupational safety and health
- Emotional support
- Flexibility
- Active listening
- Meal Preparation
- Behavior Management
- Safety Compliance
- Feeding Assistance
- Housekeeping
Certification
- CPR, AED & First Aid Certified
- ASIST
- Foundations in Fetal Alcohol Spectrum Disorder (FASD)
- Self-Guided Foundational Safe Zone Training
- First Aid for Opioid Poisoning Emergencies 1.0
- Standard Precautions: Hand Hygiene
- The ASK Workshop (Assessing for Suicide in Kids)
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Shelter Support Worker
John Howard Society of Southeastern New Brunswick
12.2023 - Current
Customer Retention Associate
Credit Direct Limited
03.2022 - 08.2023
Caregiver, Special Needs
Holy Family Home For The Elderly
10.2021 - 03.2022
Child Care Provider (Volunteer)
House of Mercy Children's Home
04.2021 - 10.2021
Health Care Assistant (Volunteer)
Happy People Home
05.2020 - 08.2020
Customer Executive Expert, Social Media Team
United Bank For Africa, UBA
11.2017 - 09.2021
Human Services Councillor -
Oulton College
Higher National Diploma with focus in Computer Science -
Lagos State Polytechnic
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