DALJEET KAUR
Summary
Team oriented Community crisis worker with a strong track record of establishing solid relationships with clients, co-workers, and local agencies
Overview
4
4
years of professional experience
Work History
SHELTER SUPPORT WORKER
DIXON HALL NEIGHBOURHOOD SERVICES
01.2022 - Current
- Perform initial screenings to determine the client eligibility for admittance to emergency shelter programs
- Promoted a welcoming environment and assist them to integrate into the emergency shelter environment by providing a tour of the program, explaining the codes of conducts and policies, fire safety procedures.
- Ensure safety and well-being of clients and staff by doing regular facility and bed/room checks
- Responsible for guiding clients in throughout crisis assessments, created safety plans.
- Assisted in addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community resources.
- Assessed callers for potential risk of suicide, de-escalated risk, and notified 911 when threat of suicide appeared imminent.
- Development and implement of client recreational and social /life skills plans and programs in the shelter .
- Utilized the referral database to provide resources to callers who are seeking mental health and substance abuse services
- Assisted in everyday activities of individuals to ensure self-awareness as well as awareness of them surroundings.
- Document shift report ,case management notes, incident report and recording intake and discharge information in the SMIS system.
- Assessed and assisted with providing appropriate care for client's immediate needs such as food, clothing, bedding, hygiene and medical needs
- Engaged in active listening and problem solving around client issues
- De-escalated conflicts between clients or between clients and staff utilizing problem solving and crisis intervention techniques.
SHELTER SUPPORT WORKER
ST FELIX CENTER
12.2021 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
PERSONAL SUPPORT WORKER
STAFF RELIEF HEALTH CARE SERVICES
03.2020 - 07.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
SHELTER SUPPORT WORKER
ALPHA RESOURCES LTD
12.2019 - 01.2022
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Promoted community integration by providing extensive physical, emotional and social support.
Education
Diploma - Social Service Worker
St. Clair College of Applied Arts And Technology
Don Mills, ON04.2020
Bachelor of Science - Nursing
Baba Farid University of Health Science
05.2016
Skills
- Admissions Screening
- Crisis Intervention
- Client Documentation
- Client service excellence
- Community referral
- Shelter management information system
- Problem solving & de-escalation
Timeline
SHELTER SUPPORT WORKER
DIXON HALL NEIGHBOURHOOD SERVICES
01.2022 - Current
SHELTER SUPPORT WORKER
ST FELIX CENTER
12.2021 - Current
PERSONAL SUPPORT WORKER
STAFF RELIEF HEALTH CARE SERVICES
03.2020 - 07.2022
SHELTER SUPPORT WORKER
ALPHA RESOURCES LTD
12.2019 - 01.2022
Diploma - Social Service Worker
St. Clair College of Applied Arts And Technology
Bachelor of Science - Nursing
Baba Farid University of Health Science
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