Muskan Talreja
Scarborough,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Osmow's Shawarma
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
Customer Service Representative
Amazon.in
07.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Website Manager
RedTeddy.in
04.2019 - 05.2021
- Enhanced user experience by optimizing website layouts and navigation features.
- Increased web traffic by implementing effective SEO strategies and keyword research.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Boosted online engagement with the creation of compelling content, including articles and multimedia elements.
Education
Ontario College Graduate Cert. - Business Management
Centennial College
Toronto, ON08.2023
Bachelor of Commerce - Business Accountancy
Barkatullah University
Bhopal, MP09.2020
Skills
- Product Upselling
- Effective Communication
- Cash Handling
- Efficient Multitasking
- Accuracy and Efficiency
- Decision-making
- Adaptability
- Customer service excellence
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
Tax Intern 01/2018 to 12/2018
Jagrati Law Chamber
- Assisted in preparing and reviewing tax returns, financial statements, and supporting documentation to ensure compliance with relevant tax laws.
- Collaborated with team members to gather necessary financial information, and effectively communicate findings and recommendation to superiors or clients.
- Input financial data into tax software, analyze figures, and cross-check information to identify discrepancies and ensure accuracy.
- Experienced in successfully filing GST and income tax returns, ensuring compliance with relevant regulations and deadlines
Timeline
Food Counter Attendant
Osmow's Shawarma
01.2023 - Current
Customer Service Representative
Amazon.in
07.2021 - 10.2022
Website Manager
RedTeddy.in
04.2019 - 05.2021
Ontario College Graduate Cert. - Business Management
Centennial College
Bachelor of Commerce - Business Accountancy
Barkatullah University
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