Muna Warsame
Edmonton,Canada
Summary
To leverage extensive experience in dental administration and financial coordination to optimize operational efficiency, patient care, and financial performance within a dental practice.
Overview
2
2
years of professional experience
Work History
Financial Coordinator
City Orthodontics & Pediatric Dentistry
02.2022 - 03.2024
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Processed daily payments received via mail, phone, or online portals.
- Collaborated with clinical staff to ensure seamless coordination between patient care and the financial aspects of treatment plans.
- Resolved billing discrepancies and disputes with insurance companies and patients.
- Monitored aged accounts receivable reports to identify trends that may require intervention or policy changes.
- Assisted patients in understanding their insurance coverage and available payment options.
- Generated weekly reports detailing account receivables and collection efforts.
- Reduced outstanding balances to the lowest percentage within the company in just one month of assuming the role.
- Developed and implemented efficient strategies to optimize task completion, including creating detailed to-do lists and exploring new methods to improve workflow.
Dental Receptionist
City Orthodontics & Pediatric Dentistry
10.2021 - 02.2022
- Answered incoming calls, greeted patients, and efficiently managed appointment scheduling.
- Managed doctor's schedules by utilizing recall lists and handling cancellations to ensure optimal appointment flow.
- Responded to and managed clinic emergencies, adhering to established protocols for patient safety and care.
- Oversaw inventory management, proactively updating the ordering team on restocking needs.
- Scanned and uploaded new patient forms in a timely manner, ensuring smooth patient onboarding.
- Coordinated appointments for referred and out-of-town patients, including those requiring general anesthesia, to ensure seamless care.
- Led training initiatives for new administrative staff, designing and implementing efficient training methods to ensure quick and effective knowledge absorption.
- Entrusted with managing specialized, high-responsibility tasks that required timely execution and strong attention to detail.
Education
Bachelor of Science - Accounting And Finance
Macewan University
Edmonton05-2020
Skills
- Appointment Scheduling
- Telephone Etiquette
- Accounts Receivable
- Patient Relations
- Mail Sorting and Distribution
- Insurance Billing
Accomplishments
- Cut total of past due accounts from 17% to 1%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responded to over 75 customer inquiries each day via calls and email.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Advanced from Administrative Assistant to Financial Coordinator within 3 months due to strong performance and exceptional skills in the role.
Timeline
Financial Coordinator
City Orthodontics & Pediatric Dentistry
02.2022 - 03.2024
Dental Receptionist
City Orthodontics & Pediatric Dentistry
10.2021 - 02.2022
Bachelor of Science - Accounting And Finance
Macewan University
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