Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Muhammad Azmi

Calgary,CA

Summary

Challenge orientated and dedicated IT professional with a strong desire to learn and grow in IT support.dept at resolving complex issues, communicating effectively with diverse teams, and enhancing operational efficiency. Both ready to use and develop problem solving and communication skills to drive success and innovation

Overview

4
4
years of professional experience

Work History

Receiver

Real Canadian Superstore
11.2021 - Current
  • Received cargo shipments and organized items in the backroom within a timely and efficient manner
  • Input invoices and returns into the SAP system to ensure the associated products are recorded within the system.
  • Guaranteed customer satisfaction by addressing their needs or by directing them to employees more suited for their request
  • Collaborated with managers and employees to ensure efficient product delivery

IT Service Desk Tier 1

Alberta Health Services
01.2023 - 01.2024
  • Provide technical support during software installation or configuration for AHS staff and associated clients in a concise and empathic manner
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Education

Bachelor of Computer Information Systems - Computer Science

Mount Royal University
Calgary, AB
09.2024

Skills

  • Operating Systems (Windows 7, Vista, 10, 11, Linux, MAC OS)
  • Networks (TCP/IP, VPN, LAN/WAN, Wireless Networking)
  • Software and Tools (MS Office Suite, ServiceNow, Active Directory)
  • Technical Support/Troubleshooting (Hardware/Software Maintenance)
  • Ticketing system proficiency
  • Incident management
  • Data backup and recovery
  • Remote support
  • Application support
  • Soft Skills (Communication, Adaptability, Customer Service)

Accomplishments

  • Assisted in mitigating excess calls during several High Priority Service incidents regarding ConnectCare
  • Resolved over 4200 incidents during AHS internship
  • Earned two four month extensions from what was originally a four month term internship

LANGUAGES

English - Native speaker
Urdu - Conversational

Timeline

IT Service Desk Tier 1

Alberta Health Services
01.2023 - 01.2024

Receiver

Real Canadian Superstore
11.2021 - Current

Bachelor of Computer Information Systems - Computer Science

Mount Royal University

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