Nitish Bhardwaj
Calgary,AB
Summary
Computer Systems enthusiast with 8+ years of Multidimensional experience in technology, warehousing, and supply chain. Detail-oriented and decision maker strives to build and motivate the whole team to increase overall performance of the store.
Overview
12
12
years of professional experience
Work History
Advanced Support Tech (Mid senior)
Klaren Canada
02.2024 - 07.2024
- Assist with setup, configuration and migration of client workloads to Microsoft Office 365 and SharePoint
- Troubleshooting help desk tickets related to SharePoint and Office 365 environments as well as existing Azure, Hyper-V, and clustered server environments
- Resolve issues at client onsite or afterhours as required
- Participate in On Call rotation
- Document all work performed
- Ensure ticketing system is always kept up to date
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
- Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
- Ticket queue management
- Follow, update, and create standard operating procedures (SOP) to improve the team's knowledge management
- Manage data backups
- Review and update rules, permissions, and security on existing equipment
- Manage patching schedules for critical infrastructure
- Providing Support improvements to existing infrastructure at facilities (firewalls, switches, WIFI)
- Experience in IT helpdesk and customer service
IT Engineer ( Mid senior)
Amazon Canada
11.2022 - 01.2024
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
- Assist with the planning, design, and deployment of new applications, system patches, licensing and hardware devices including servers, desktops, laptops, printers and peripherals
- Ensuring infrastructure networking and computing systems remain available during production hours
- Tier 2 level support for all approved hardware and software, responding to and solving Incidents, participate in an on-call rotation
- Managing Operating System/ Linux/ Unix/ Windows/ Troubleshooting
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintaining or creating policies, procedures, and processes
- Identifying root-causes of operational issues and process inefficiencies
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
- Traveling up to 25% of the time
- Perform hardware procurement and asset management
- Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
- Ticket queue management
- Actively respond to service requests from our clients in a timely manner based on predetermined SLAs
- Work in partnership with customer IT departments to assist with the policy and security of environment
- Assist with activities to triage and escalate any system or network outage to reduce downtime
- Log all incidents into ServiceNow, our clients' service desk ticketing system
- Provide call-support for Sev1 and Sev2 incidents
- Handle escalations from Level 1 support
- Follow, update, and create standard operating procedures (SOP) to improve the team's knowledge management
- Manage data backups
- Review and update rules, permissions, and security on existing equipment
- Manage patching schedules for critical infrastructure
- Providing Support improvements to existing infrastructure at facilities (firewalls, switches, WIFI)
- Experience in IT helpdesk and customer service
- Deploying application and images to PCs and laptops using Microsoft SCCM
- Basic Knowledge of AWS Cloud and Microsoft Azure
- Provide support with Windows servers
Process Assistant
Amazon Canada
11.2020 - 10.2022
- Introducing new technological products, peripherals, and software's to the associates
- Track and report ATS/labor hours
- Occasionally, assist with production duties, provide training associates, and verify SOP (standard operating procedure) compliance
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Participate in Operational Excellence initiatives
- Maintain a full understanding of workflow and daily production goals
- Review and update SOPs as required
- Identify and address safety hazards within the work area and participate in safety initiatives
- Coach associates on ways to always work safely
- Ensure all job injuries are reported in time in accordance with established policies and procedures
- Coordinate with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance
- Create a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies
- Ensure that all safety measures and precautions are in place and being used regarding the docks, trailers, and delivery vehicles
- Keep an up-to-date knowledge of scheduled trailer appointments, monitor new releases, and communicate with other departments
- Perform Trailer Dock Release (TDR) and comply with safety standards and processes
- Consolidate information from different sources to determine daily trailer pool requirements, trailer flow in yard, and generate daily reports to support business needs
- Escalate systematic and operational issues through case and ticket systems, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution
- Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory
- Standing and/or walking during a minimum ten-hour shift
- Working with outside vendor and provide support if they needed
Systems Analyst
Insight Canada
12.2019 - 09.2020
- Facilitate the product installation, repair, upgrades, installations, and other services using remote desktop software
- Repair and troubleshooting include upgrades and installations, and wireless network setup, tutor clients on the proper and optimal use of their products
- Identify and recommend software, equipment solutions to the team
- Successfully implemented Office 365 throughout the network and Windows Server administration
- Handles server administrations, Windows Workstation, and MS-Office applications
Problem Guide (Seasonal)
Amazon
03.2019 - 12.2019
- Ensuring good standards in product sortation, flow, and storage
- Managing inventory levels
- Problem solving inventory through researching on company applications, resolving shipping discrepancies
- Effectively organizing workflow to meet delivery deadlines and following up with vendor
- Well trained in WHMIS, TDG and Transport Canada regulations
- Maintaining FIFO system and shipping documentations to avoid any delays in inventory being available to customer
- Reaching productivity, quality, and behavioral goals
IT Technologist (Casual)
Kinex Media Canada
01.2018 - 10.2019
- Facilitate the product installation, repair, upgrades, installations, and other services using remote desktop software
- Repair and troubleshooting include upgrades and installations, and wireless network setup, tutor clients on the proper and optimal use of their products
- Identify and recommend software, equipment solutions to the team
- Successfully implemented Office 365 throughout the network and Windows Server administration
- Manages server administrations, Windows Workstation, and MS-Office applications
IT Specialist
NIIT India
02.2015 - 12.2017
- Established networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
- The design and implementation of new solutions and improving resilience of the current environment
- Writing programs in a variety of computer languages, such as C++ and Java
- Build and use computer-assisted software engineering (CASE) tools to automate the writing of some code
- Use code libraries, which are collections of independent lines of code, to simplify the writing
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
Systems Tech. & Administrator
PSTCL
06.2012 - 02.2015
- Established the needs of users and monitoring user access and security
- Monitored performance and managing parameters to provide fast responses to front-end users
- Mapping out the conceptual design for a planned database
- Considered both back-end organization of data and front-end accessibility for end-users
- Refined the logical design so that it can be translated into a specific data model
- Further refining the physical design to meet system storage requirements
- Maintained data standards, including adherence to the Data Protection Act
Education
Master of Computer Applications -
Punjabi University
04.2012
Bachelor's - computer applications
P.T.U
04.2009
Skills
- Server Administration
- Linux
- Office Administration
- Computer Hardware
- Communication
- Equipment Maintenance
- Problem Solving
- Ticketing Systems
- Technical Support
- Documentation
- Peripherals
- Building Automation Systems (BAS)
- Laptops
- Analytical Skills
- Quality Assurance
- Operating Systems
- Troubleshooting
- Network Administration
- Oracle Database
- Monitoring Networking Equipment
- Cisco
- Juniper
- Microsoft 365
- Client O/S
- Windows 95
- Windows 98
- Windows ME
- Windows XP
- Windows Vista
- Windows 10
- Windows 11
- Linux Ubuntu
- Linux Dynabole
- DC
- ADC
- Exchange
- DHCP
- DHCP Relay
- DNS
- Proxy
- SMS
- LCS
- WSUS
- Symantec Backup Exec
- Symantec End-Point Protection
- Anti-Virus Server
- RAS
- NAS
- DAS
- IIS
- Virtual Server
- SQL Server
- RIS
- Web Server
- File Server
- FTP Server
- Terminal Server
- WINS
- VPN Server
- Cluster Server
- Media Streaming Server
- MDaemon Email Server
- NOVA Backup Server
- Trend Micro Server
- C
- C
- JAVA
- ASPNET
- ORACLE
- AWS
Timeline
Advanced Support Tech (Mid senior)
Klaren Canada
02.2024 - 07.2024
IT Engineer ( Mid senior)
Amazon Canada
11.2022 - 01.2024
Process Assistant
Amazon Canada
11.2020 - 10.2022
Systems Analyst
Insight Canada
12.2019 - 09.2020
Problem Guide (Seasonal)
Amazon
03.2019 - 12.2019
IT Technologist (Casual)
Kinex Media Canada
01.2018 - 10.2019
IT Specialist
NIIT India
02.2015 - 12.2017
Systems Tech. & Administrator
PSTCL
06.2012 - 02.2015
Master of Computer Applications -
Punjabi University
Bachelor's - computer applications
P.T.U
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