Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taranpreet Kaur

Calgary,AB

Summary

Dedicated and Self-motivated individual with over 4 years of professional experience in hospitality and retail Industry. Passionate leader with strong management and customer service relations skills. Always willing to take the initiative and eager to participate in new opportunities that can further enhance my career.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Walmart Associate

Walmart
07.2024 - 02.2025

Customer service Representative

Shoppers Drug Mart
06.2022 - 02.2023
  • Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance.
  • Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons to make a more profitable sale.
  • Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments.
  • Articulate company rewards (PC Optimum) and any promotional events.
  • Develop and maintain working knowledge of customer needs/issues and industry trends.
  • Participate on project teams, driving integrated services and case management.
  • Effectively communicate with internal and external customers.
  • Collaborate with and provide seamless backup to more senior Customer Service Representatives.
  • Commitment to promoting a workplace of inclusiveness and belonging.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.

Store Associate

Zudio Clothing
10.2020 - 02.2022
  • Provides excellent customer service and positively engages with all customers.
  • Maintains a neat and organized checkout area.
  • Helping customer in the.
  • Greets all customers and displays warm demeanor.
  • Accurately scans or enters product data.
  • Maintains money counts and day end checkouts.
  • Process returns and refunds. Upselling by educating customers about new promotions and store offers.
  • Asks for customer's experiences by handling out feedback forms.

Education

High School Diploma -

James Fowler High School
Calgary

Skills

  • Computer proficiency
  • Risk Management
  • Communication skill
  • Research Skills
  • Multitasking
  • Strategic thinking
  • Data Entry
  • Problem-solving abilities
  • Time management
  • Operating systems: Windows XP/7/8/10/11/iOS
  • Google Drive
  • MS Office
  • Spreadsheets
  • Email
  • PowerPoint
  • Excel
  • Databases
  • Social media
  • Web
  • Enterprise systems
  • Business assistance software: Webex
  • Adobe connect
  • POS
  • QuickBooks

Certification

First Aid

Timeline

Walmart Associate

Walmart
07.2024 - 02.2025

Customer service Representative

Shoppers Drug Mart
06.2022 - 02.2023

Store Associate

Zudio Clothing
10.2020 - 02.2022

High School Diploma -

James Fowler High School

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Taranpreet Kaur