AGU ONYEDIKACHI C.
Calgary
Summary
Astute and solution-oriented IT Professional with over 13 years+ progressive career record spanning full range IT operations and application solutions development for various Public and Private organizations (Healthcare, Finance, Engineering). Well-equipped in IT Service Management and extensive background in large-scale IT planning and architecture, application design/development, and Agile and Waterfall methodologies. Experience areas cut-across computer networking, hardware installation and maintenance, Health Informatics Engineering (EMR Solutions Implementation), engineering design, graphics design, UI/UX design and development using HTML and WordPress (Corel CMS), Software development life cycle management, Corporate Banking and good knowledge of the Bank-One and Microsoft Money Desktop Applications. Basic knowledge of Cyber Security and Information Systems Security Management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ICT MANAGER
DEDA HOSPITAL
10.2019 - Current
- Perform diagnostics and troubleshoot system issues, document help desk resolutions and maintain equipment inventory lists.
- Manage Database Server Applications. Tuning and Capacity planning including online documentation and database security.
- Measure and report the effectiveness of the hospital’s eMarketing activities using Universal (google) Analytics.
- Conduct research and evaluation exercises on the latest technology solutions and provide recommendations for improved system operations.
- Develop and Provide Strong Leadership interdepartmental communication to efficiently meet and exceed all project timelines and budgetary goals
- Serve as a liason between operations and IT to identify and drive implementation of solutions and resolve issues surrounding the complex deployment of international platforms
- Facilitate communications and lead negotiations with team members to build alignment between business and technology hubs.
- Effectively perform system diagnostics; documented help desk resolutions and maintained inventory lists.
- Conduct routine hardware maintenance and diagnostics checks.
- Provide server/network administration and client configuration including IT assistance (desk-side support).
- Manage a Team of professional computer engineers to aid user support
- Manage a Team of Software development experts on the design and development of a hospital management and information Application
- Manage a Team of Software development experts on the design and development of other enterprise software
- Develop Multimedia Designs for SocialMedia Ads using CorelDraw, Adobe Photoshop and Adobe InDesign.
CHIEF TECHNICAL OFFICER (CO-FOUNDER)
Techink Solutions
08.2017 - Current
- Develop and Provide Strong Leadership interdepartmental communication to efficiently meet and exceed all project timelines and budgetary goals
- Serve as a liason between operations and IT to identify and drive implementation of solutions and resolve issues surrounding the complex deployment of international platforms
- Consistently implement programs that result in the substantial cost savings while improving and modernizing technology infrastructure to better meet customer expectations
- Provide hands-on project management and serve as lead member of the technology strategy team specializing in framework architecture
- Define business process, application, and technology requirements for multiple applications across all business units.
- Facilitate communications and lead negotiations with team members to build alignment between business and technology hubs.
- Manage Database Server Applications. Tuning and Capacity planning including online documentation and database security.
- Conduct research and evaluation exercises on latest technology trends and solutions while providing recommendations for improved system operations.
- Understand core business processes and identify technology to support and enhance operations
- Spearhead the development of tools for knowledge management, workflow, document and content management, search and web-based collaboration.
- Manage multiple projects and initiatives throughout their entire life-cycle, fully responsible for project staffing, design/architecture, modelling, budgeting and execution.
- Spearhead the use and compliance of secure communication tools for teamwork
- Professional Leader in management consulting, technology services, and outsourcing dedicated to helping business and government clients maximize their performance.
- Directly consult with clients as a lead technical architect to the design and implementation of new technologies
TECHNOLOGY DELIVERY MANAGER
Northgate Integrated Servis
01.2017 - 07.2017
- Effectively perform system diagnostics; documented help desk resolutions and maintained inventory lists.
- Coordinate online documentation and database security, managed Database Server Applications. Tuning and Capacity planning.
- Facilitate training sessions on software and hardware updates for new and existing clients.
- Measure and reported the effectiveness of the company’s eMarketing activities using Universal (google) Analytics.
TECHNICAL ADMINISTRATOR
MUSTADPLUS LLC
06.2016 - 11.2016
- Streamlined Direct Office Services such as software records, project plan preparation, personnel issues and housekeeping, vastly increasing speed in project development and delivery.
- Analyzed incoming reports and memos to determine priorities and importance and plan their distribution across an 8-man team.
- Conducted in-depth research, compiled data, and prepared database for reviews presented to higher project supervisors and high-level executives.
- Prepared daily memos, reports, invoices, financial statements, and other documents using word processing, database, and presentation software.
- Managed complete lifecycle of the initiative including People (Business Analysts and developers), Process and Technology.
- Facilitated project team meetings to gather project status information as well as to provide information and guidance to team members.
FIELD OPERATIONS/NETWORK SUPPORT ENGINEER
Northgate Integrated Servis
10.2013 - 03.2016
- Provided server/network administration and client configuration including IT assistance (desk-side support).
- Carried out hardware installation and maintenance: changed drives, cards, mainboards, and end-user support in a 500-node network.
- Conducted site survey, planning of structured cabling, design IP plan structure using Autodesk AutoCAD, switches and router configuration.
- Developed and maintained strong relationships with client referral sources, such as schools, churches, local businesses, and government establishments.
- Strategized with clients to enable them to achieve goals, chose brand rehabilitation program plans and developed a menu of options necessary for accessing plans of their choice
- Trained junior technicians on web design and development services, documentation progress of services provided, milestones and relevant correspondence.
COMPUTER CLASS INSTRUCTOR
Govt. Secondary School, S.H.E
07.2012 - 07.2013
- Maintained discipline in the classroom; methodically provided resources for lessons; simplified plans in line with curriculum objectives and assisted students to prepare for examinations in the 2,500+ student school.
- Assessed 150+ students’ progress and collaborated effectively with other staff to plan and coordinate academic duties.
- Provided informative presentations to students regarding course work and ensured that all students fully comprehend all aspects of the curriculum.
- Communicated professionally with parents and school administration to present information gathered during fact-finding missions to improve student participation and elevate performance.
- Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students.
SUPPORTING TECHNICAL PERSONNEL
SCHOOLNET NIGERIA
10.2011 - 01.2012
- Logged, monitored and closed calls (incidents and services requests); provided IT assistance (desk-side support).
- Assisted in the installation of radio frequency scanners used in relevant implementation projects.
- Maintained proper and accurate records of various reports, office technical supplies, distribution, and usage.
- Provided constant correspondence and feedback to the regional team on the status of on-going projects, ensuring that team players stayed up to date.
- Analyzed data from educational records, interviews, professional consultations, and diagnostic evaluations to determine clients’ eligibility for social services.
INTERN
SCHOOLNET
02.2008 - 02.2009
- Oversaw hardware repairs and maintenance at Schoolnet digit centers throughout designated states across the country.
- Lectured secondary school teachers on the use of advanced hardware and software in 21st-century learning classrooms.
- Prepared Reports on daily facilitation exercises and provided off-classroom support on the training program.
Education
Bachelor of Engineering - Computer Engineering
Enugu State University of Science & Technology
09.2011
Skills
- IT Strategy & Management
- Healthcare Technology
- Full Life Cycle Development
- Superior Communication Skills
- Software Product Design & Analysis
- Program/Project Management
- Process Reengineering
- Requirements Management
- Resource Management
- Vendor and Client Relations
- Custom Coding
- Unit & System Testing
- System Conversion/Migration
- Documentation & Reporting
- SECURITY: McAfee SIEM/EPO/NSM, FireEye CMS/ETP, SecureWorks, IDS/IPS, SumoLogics cloud-based log management, SSL certificate configuration and management, SophosXG
- GRAPHIC DESIGN: CorelDraw, Adobe Fireworks, Adobe Illustrator, Adobe InDesign
- UI/UX: Figma, AdobeXD, Sketch
- NETWORKING: Mikrotik, Storage Area Networks, DNS servers, Mail server, Winbox
- PROGRAMMING: HTML, CSS, Javascript, Nuxtjs, WordPress, Vuejs
- DESKTOP PUBLISHING: Microsoft Office Suite, Adobe InDesign, Adobe PageMaker, PageStream, Corel Ventura and Scribus
- OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012; Linux including CentOS, UNIX, Mac, Ubuntu, Arch, Debian, BackTrack, and Kali
- Application support
- IT procurement
- Team collaboration
- IT infrastructure
- Operating system management
- ITIL framework
- IT budgeting
- Quality assurance
- Digital solutions
- IT service management
- Technical support oversight
- User support
- Project leadership
- Department management
- Agile framework
- Project lifecycle management
- Attention to detail
- Hardware troubleshooting
- Technical support
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Certification
Professional Scrum Master II (PSM II) Issued July 2025
Timeline
ICT MANAGER
DEDA HOSPITAL
10.2019 - Current
CHIEF TECHNICAL OFFICER (CO-FOUNDER)
Techink Solutions
08.2017 - Current
TECHNOLOGY DELIVERY MANAGER
Northgate Integrated Servis
01.2017 - 07.2017
TECHNICAL ADMINISTRATOR
MUSTADPLUS LLC
06.2016 - 11.2016
FIELD OPERATIONS/NETWORK SUPPORT ENGINEER
Northgate Integrated Servis
10.2013 - 03.2016
COMPUTER CLASS INSTRUCTOR
Govt. Secondary School, S.H.E
07.2012 - 07.2013
SUPPORTING TECHNICAL PERSONNEL
SCHOOLNET NIGERIA
10.2011 - 01.2012
INTERN
SCHOOLNET
02.2008 - 02.2009
Bachelor of Engineering - Computer Engineering
Enugu State University of Science & Technology