AGU ONYEDIKACHI C.
Calgary
Summary
Astute and solution-oriented IT Professional with over 13 years+ progressive career record spanning full range IT operations and application solutions development for various Public and Private organizations (Healthcare, Finance, Engineering). Well-equipped in IT Service Management and extensive background in large-scale IT planning and architecture, application design/development, and Agile and Waterfall methodologies. Experience areas cut-across computer networking, hardware installation and maintenance, Health Informatics Engineering (EMR Solutions Implementation), engineering design, graphics design, UI/UX design and development using HTML and WordPress (Corel CMS), Software development life cycle management, Corporate Banking and good knowledge of the Bank-One and Microsoft Money Desktop Applications. Basic knowledge of Cyber Security and Information Systems Security Management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ICT MANAGER
DEDA HOSPITAL
10.2019 - Current
- Perform diagnostics and troubleshoot system issues, document help desk resolutions and maintain equipment inventory lists.
- Manage Database Server Applications. Tuning and Capacity planning including online documentation and database security.
- Measure and report the effectiveness of the hospital’s eMarketing activities using Universal (google) Analytics.
- Conduct research and evaluation exercises on the latest technology solutions and provide recommendations for improved system operations.
- Develop and Provide Strong Leadership interdepartmental communication to efficiently meet and exceed all project timelines and budgetary goals
- Serve as a liason between operations and IT to identify and drive implementation of solutions and resolve issues surrounding the complex deployment of international platforms
- Facilitate communications and lead negotiations with team members to build alignment between business and technology hubs.
- Effectively perform system diagnostics; documented help desk resolutions and maintained inventory lists.
- Conduct routine hardware maintenance and diagnostics checks.
- Provide server/network administration and client configuration including IT assistance (desk-side support).
- Manage a Team of professional computer engineers to aid user support
- Manage a Team of Software development experts on the design and development of a hospital management and information Application
- Manage a Team of Software development experts on the design and development of other enterprise software
- Develop Multimedia Designs for SocialMedia Ads using CorelDraw, Adobe Photoshop and Adobe InDesign.
CHIEF TECHNICAL OFFICER (CO-FOUNDER)
Techink Solutions
08.2017 - Current
- Develop and Provide Strong Leadership interdepartmental communication to efficiently meet and exceed all project timelines and budgetary goals
- Serve as a liason between operations and IT to identify and drive implementation of solutions and resolve issues surrounding the complex deployment of international platforms
- Consistently implement programs that result in the substantial cost savings while improving and modernizing technology infrastructure to better meet customer expectations
- Provide hands-on project management and serve as lead member of the technology strategy team specializing in framework architecture
- Define business process, application, and technology requirements for multiple applications across all business units.
- Facilitate communications and lead negotiations with team members to build alignment between business and technology hubs.
- Manage Database Server Applications. Tuning and Capacity planning including online documentation and database security.
- Conduct research and evaluation exercises on latest technology trends and solutions while providing recommendations for improved system operations.
- Understand core business processes and identify technology to support and enhance operations
- Spearhead the development of tools for knowledge management, workflow, document and content management, search and web-based collaboration.
- Manage multiple projects and initiatives throughout their entire life-cycle, fully responsible for project staffing, design/architecture, modelling, budgeting and execution.
- Spearhead the use and compliance of secure communication tools for teamwork
- Professional Leader in management consulting, technology services, and outsourcing dedicated to helping business and government clients maximize their performance.
- Directly consult with clients as a lead technical architect to the design and implementation of new technologies
TECHNOLOGY DELIVERY MANAGER
Northgate Integrated Servis
01.2017 - 07.2017
- Effectively perform system diagnostics; documented help desk resolutions and maintained inventory lists.
- Coordinate online documentation and database security, managed Database Server Applications. Tuning and Capacity planning.
- Facilitate training sessions on software and hardware updates for new and existing clients.
- Measure and reported the effectiveness of the company’s eMarketing activities using Universal (google) Analytics.
TECHNICAL ADMINISTRATOR
MUSTADPLUS LLC
06.2016 - 11.2016
- Streamlined Direct Office Services such as software records, project plan preparation, personnel issues and housekeeping, vastly increasing speed in project development and delivery.
- Analyzed incoming reports and memos to determine priorities and importance and plan their distribution across an 8-man team.
- Conducted in-depth research, compiled data, and prepared database for reviews presented to higher project supervisors and high-level executives.
- Prepared daily memos, reports, invoices, financial statements, and other documents using word processing, database, and presentation software.
- Managed complete lifecycle of the initiative including People (Business Analysts and developers), Process and Technology.
- Facilitated project team meetings to gather project status information as well as to provide information and guidance to team members.
FIELD OPERATIONS/NETWORK SUPPORT ENGINEER
Northgate Integrated Servis
10.2013 - 03.2016
- Provided server/network administration and client configuration including IT assistance (desk-side support).
- Carried out hardware installation and maintenance: changed drives, cards, mainboards, and end-user support in a 500-node network.
- Conducted site survey, planning of structured cabling, design IP plan structure using Autodesk AutoCAD, switches and router configuration.
- Developed and maintained strong relationships with client referral sources, such as schools, churches, local businesses, and government establishments.
- Strategized with clients to enable them to achieve goals, chose brand rehabilitation program plans and developed a menu of options necessary for accessing plans of their choice
- Trained junior technicians on web design and development services, documentation progress of services provided, milestones and relevant correspondence.
COMPUTER CLASS INSTRUCTOR
Govt. Secondary School, S.H.E
07.2012 - 07.2013
- Maintained discipline in the classroom; methodically provided resources for lessons; simplified plans in line with curriculum objectives and assisted students to prepare for examinations in the 2,500+ student school.
- Assessed 150+ students’ progress and collaborated effectively with other staff to plan and coordinate academic duties.
- Provided informative presentations to students regarding course work and ensured that all students fully comprehend all aspects of the curriculum.
- Communicated professionally with parents and school administration to present information gathered during fact-finding missions to improve student participation and elevate performance.
- Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students.
SUPPORTING TECHNICAL PERSONNEL
SCHOOLNET NIGERIA
10.2011 - 01.2012
- Logged, monitored and closed calls (incidents and services requests); provided IT assistance (desk-side support).
- Assisted in the installation of radio frequency scanners used in relevant implementation projects.
- Maintained proper and accurate records of various reports, office technical supplies, distribution, and usage.
- Provided constant correspondence and feedback to the regional team on the status of on-going projects, ensuring that team players stayed up to date.
- Analyzed data from educational records, interviews, professional consultations, and diagnostic evaluations to determine clients’ eligibility for social services.
INTERN
SCHOOLNET
02.2008 - 02.2009
- Oversaw hardware repairs and maintenance at Schoolnet digit centers throughout designated states across the country.
- Lectured secondary school teachers on the use of advanced hardware and software in 21st-century learning classrooms.
- Prepared Reports on daily facilitation exercises and provided off-classroom support on the training program.
Education
Bachelor of Engineering - Computer Engineering
Enugu State University of Science & Technology
09.2011
Skills
- IT Strategy & Management
- Healthcare Technology
- Full Life Cycle Development
- Superior Communication Skills
- Software Product Design & Analysis
- Program/Project Management
- Process Reengineering
- Requirements Management
- Resource Management
- Vendor and Client Relations
- Custom Coding
- Unit & System Testing
- System Conversion/Migration
- Documentation & Reporting
- SECURITY: McAfee SIEM/EPO/NSM, FireEye CMS/ETP, SecureWorks, IDS/IPS, SumoLogics cloud-based log management, SSL certificate configuration and management, SophosXG
- GRAPHIC DESIGN: CorelDraw, Adobe Fireworks, Adobe Illustrator, Adobe InDesign
- UI/UX: Figma, AdobeXD, Sketch
- NETWORKING: Mikrotik, Storage Area Networks, DNS servers, Mail server, Winbox
- PROGRAMMING: HTML, CSS, Javascript, Nuxtjs, WordPress, Vuejs
- DESKTOP PUBLISHING: Microsoft Office Suite, Adobe InDesign, Adobe PageMaker, PageStream, Corel Ventura and Scribus
- OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012; Linux including CentOS, UNIX, Mac, Ubuntu, Arch, Debian, BackTrack, and Kali
- Application support
- IT procurement
- Team collaboration
- IT infrastructure
- Operating system management
- ITIL framework
- IT budgeting
- Quality assurance
- Digital solutions
- IT service management
- Technical support oversight
- User support
- Project leadership
- Department management
- Agile framework
- Project lifecycle management
- Attention to detail
- Hardware troubleshooting
- Technical support
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Certification
Professional Scrum Master II (PSM II) Issued July 2025
Timeline
ICT MANAGER
DEDA HOSPITAL
10.2019 - Current
CHIEF TECHNICAL OFFICER (CO-FOUNDER)
Techink Solutions
08.2017 - Current
TECHNOLOGY DELIVERY MANAGER
Northgate Integrated Servis
01.2017 - 07.2017
TECHNICAL ADMINISTRATOR
MUSTADPLUS LLC
06.2016 - 11.2016
FIELD OPERATIONS/NETWORK SUPPORT ENGINEER
Northgate Integrated Servis
10.2013 - 03.2016
COMPUTER CLASS INSTRUCTOR
Govt. Secondary School, S.H.E
07.2012 - 07.2013
SUPPORTING TECHNICAL PERSONNEL
SCHOOLNET NIGERIA
10.2011 - 01.2012
INTERN
SCHOOLNET
02.2008 - 02.2009
Bachelor of Engineering - Computer Engineering
Enugu State University of Science & Technology
Similar Profiles
Veronica ObohVeronica Oboh
Nursing Officer (Theatre Unit) at Deda HospitalNursing Officer (Theatre Unit) at Deda Hospital
Priya SamarasinghePriya Samarasinghe
General Surgeon (VMO) at Westmead Private Hospital, Norwest Private Hospital, Nepean Private Hospital, Nowra Private HospitalGeneral Surgeon (VMO) at Westmead Private Hospital, Norwest Private Hospital, Nepean Private Hospital, Nowra Private Hospital
Dr Suseenth Kanna K.SDr Suseenth Kanna K.S
Consultant interventional cardiologist at Sri Ramakrishna hospital, NG hospital, Muthu’s Multispeciality hospitalConsultant interventional cardiologist at Sri Ramakrishna hospital, NG hospital, Muthu’s Multispeciality hospital
Sally Grace SardomaSally Grace Sardoma
Estimator at Luxury LightingEstimator at Luxury Lighting
Austin LitwinowichAustin Litwinowich
Facility Manager at Make Space Storage BeaumontFacility Manager at Make Space Storage Beaumont