Mr. Belly Labatos
Calgary,AB
Summary
Accomplished Server with a proven track record at THE WESTIN CALGARY AIRPORT, adept in enhancing guest experiences through exceptional service and efficient team collaboration. Skilled in cash handling and customer engagement, I consistently increased satisfaction and sales. My strong work ethic and ability to multitask have been pivotal in delivering superior service and achieving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
THE WESTIN CALGARY AIRPORT
01.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Banquet Server
ROYAL HOTEL CALGARY
07.2023 - 11.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Server
Holiday Inn Calgary-Airport
01.2018 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - COMMERCE MAJOR IN MANAGEMENT
NOTRE DAME OF MARBEL UNIVERSITY
KORONADAL CITY, PHILIPPINES03-1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
Languages
English
Professional Working
Certification
* AGLC ProServe - April 6, 2028
* AGLC REEL FACTS _ April 10, 2028
Timeline
Server
THE WESTIN CALGARY AIRPORT
01.2024 - 11.2024
Banquet Server
ROYAL HOTEL CALGARY
07.2023 - 11.2024
Server
Holiday Inn Calgary-Airport
01.2018 - 12.2023
* AGLC ProServe - April 6, 2028
* AGLC REEL FACTS _ April 10, 2028
Bachelor of Science - COMMERCE MAJOR IN MANAGEMENT
NOTRE DAME OF MARBEL UNIVERSITY
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